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Subscription expired. Can't access my account. Urgently need to re-activate

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  • June 20, 2017 at 1:04 am #15544 Reply
    Ros
    Guest

    My subscription has expired. I want to reactivate immediately, but I cannot login to my account (at email given) & it won’t let me reset password either.

    Urgently need to access my pdfs for imminent meeting. Would really appreciate speedy help, so that I can continue to use this great product.

    Many thanks.

    June 20, 2017 at 2:50 am #15546 Reply
    Ros
    Guest

    Can someone please tell me whether I can just set up another account, buy a new subscription and get an activation code that will work with the pdfs I’ve already set up??

    Anyone??

    June 20, 2017 at 3:41 am #15548 Reply
    Ros
    Participant

    Just noticed your time stamp – middle of the night! So, I’ve re-activated with $2 trial version for now & will get a full subscription up and running when you’re back online.

    Thanks in advance.

    June 20, 2017 at 9:09 am #15557 Reply
    admin
    Keymaster

    Yes, a new subscription will allow you to continue to use the plugin with the same field map layouts.

    We remain at your service.

    June 20, 2017 at 9:22 am #15558 Reply
    admin
    Keymaster

    We have replied to your email with a temporary password, let us know if it was received as we remain at your service.

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