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My login information is no longer working and when I try to “forgot password” it says it’s an invalid email. I have the original invoice showing account was under that email, so I know that’s correct. The site keeps getting an error:
There was an error generating the PDF file.
This activation code is not valid.So I’m assuming that it needs to renew or something, but without having the ability to login, I can’t even check.
What is the PRO2PDF order number for you activation key? The only account under the email address that was provided in this request expired on 2017-02-20.
If you cannot find the order number, please use this form to provide us with the activation key.
We remain at your service.
Your activation key expired last year. Use this link to login to your account and click the RENEWAL link to extend the paid activation key.
We remain at your service.
Our apologies for the issues you are having with the renewal process. It appears the email address was not confirmed when the account was started.
We have reset the account password and temporary credentials were sent to the email address on the account.
We remain at your service.