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I backed up and restored my CPANEL to a new hosting server, and now I only get blank PDF’s. I have tried the following:
1. Deleting Pro2PDF and reinstalling
2. Deleting and reimporting json files
3. Having issue with both PDF forms that were previously working
4. Files were created in Adobe Acrobat DC originally. They are still working on the original server.
5. Tried updating WordPress to 5.2, and tested on PHP 5.6, 7.0 and 7.1Nothing I have done has helped. Any Ideas?
It’s possible that the Formidable Form database structure changed, as that is the only prior experience we can recall which sound similar to yours.
Take a look at the Formidable Form ENTRIES and see if the data shows up in the dashboard. If not, then the data need to be exported from the old and imported to the new.
If the data can be seen, then we would need to check out the installation to find the issue, you could use this form to send us the credentials or the PRO2PDF Template of the field map layout so we may begin to troubleshoot. Use the plugin’s TEMPLATES tab to export the file.
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Sounds like something is corrupt. Likely the PDF Forms. Use this form to send us credentials or files.
We remain at your service.
We tested the field map layout with no issues. So let’s troubleshoot your installation slowly by answering the following questions… or quickly by providing login credentials here.
1. Did you login to the plugin’s website here and disable the original URL, then enter the activation key into the new installation?
2. When creating a new field map layout, are all the PDF fields listed in the “PDF Form Field Name” dropdown field on the Field Map Layout screen?
3. From the EXPORT tab of the Field Map Layout, does the merge work if you select the Form, Dataset, and Field Map Layout then click EXPORT?
4. Provide a screenshot of the plugin’s “Under the Hood” tab using this form
We remain at your service.
Try changing the “Language support” setting on the Field Map Layout to “UNICODE”, save the field map layout and attempt a merge again, let us know the result.
If the above does not work, try changing the “Flatten PDF form” setting on the Field Map Layout to “YES”, save the field map layout and attempt a merge again, let us know the result.
If the above does not work, this may be an issue with your staging environment, as the PDFs are merged on our server and the service is somehow failing/corrupting during transmission. We would need to login and debug the processes and check server logs.
We remain at your service.
The image you sent shows the plugin is not activated. Notice the “Activation” message at the top of the plugin screens? We’re reasonably sure this is a issue regarding the staging server environment allowing some services while restricting or not accessing others.
Let us know when we can check the installation.
We remain at your service.
mbstring or iconv must be installed on the server for PRO2PDF to work. Have the sys admin install mbstring or iconv and all should work as expected.
We remain at your service.