You have our sincere apologies. We are investigating the renewal issue that you experienced and have manually updated your account and added an additional year to your service for the inconvenience. We’ll update you again as we determine the cause of the issue.

To be clear, yes, 3 renewal reminder emails are sent to the email address on file. Based on your complaint we will implement an automatic subscription renewal option to avoid missed reminders and service issues.

Our forum has always been public, feel free to use this form to contact support privately.

We remain at your service.