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Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 15, 2021 at 6:12 pm #37046 Reply
    Troy McLachlan
    Participant

    Hi

    I just upgraded my account so that I can continue generating forms, but it still says that my activation code is invalid – 6F1AF609E5D811EB87************

    Can you please assist as need to generate the PDF.

    Thanks
    Connie

    August 15, 2021 at 9:20 pm #37050 Reply
    admin
    Keymaster

    Your activation key expired yesterday and must be renewed here before upgrading. The link will allow you to renew with discounts for additional years. Or, you can pay the difference here to have us manually renew the account for one year.

    As a courtesy, the expiration date has been extended for three days to allow time to renew.

    We remain at your service.

    August 18, 2021 at 4:24 pm #37111 Reply
    Troy McLachlan
    Participant

    I have clicked on renew but there’s nothing showing on the screen for me to proceed further. Can you manually renew and upgrade this for me? I have already paid for the upgrade.

    August 18, 2021 at 4:28 pm #37112 Reply
    admin
    Keymaster

    The renewal amount is $15, please pay the remaining balance here to renew manually.

    We remain at your service.

    August 18, 2021 at 4:41 pm #37113 Reply
    Troy McLachlan
    Participant

    If I purchased without a trial, what would the cost be?

    August 18, 2021 at 4:43 pm #37114 Reply
    Troy McLachlan
    Participant

    I have never had a paid account before, all I had was a trial which I upgraded to a paid version on Monday (can provide a paypal receipt) and now you’re asking me to pay another $15?? I don’t understand.

    August 18, 2021 at 5:22 pm #37116 Reply
    admin
    Keymaster

    OMG! You have our sincere apologies, we recently made a change to the system that caused an error in your upgrade notification to us.

    We have corrected the issue and have extended your expiration for two years.

    Again, our apologies for the upgrade issue.

    We remain at your service.

    August 18, 2021 at 5:45 pm #37117 Reply
    Troy McLachlan
    Participant

    ok thank you, will my order appear in my order history?

    August 18, 2021 at 5:55 pm #37118 Reply
    admin
    Keymaster

    Yes, your order history has been updated.

    Thank you for using PRO2PPDF!

    We remain at your service.

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