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External PDF Server Seems To Be Down

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 30, 2023 at 2:56 pm #47921 Reply
    Mike Hall
    Participant

    All forms are suddenly producing the following error:

    “There was an error generating the PDF file.
    sh: pdftk: command not found”

    This is using the external server the plugin uses to generate the PDF’s (not local).
    Would you be able to take a look on your side please?

    January 30, 2023 at 4:22 pm #47922 Reply
    admin
    Keymaster

    Uncheck the “Local PDFtk” setting…
    PRO2PDF → SETTINGS → UNCHECK “Enable local PDFTK” → CLICK “Save Changes”

    Let us know if all works as expected.

    We remain at your service.

    January 30, 2023 at 4:25 pm #47923 Reply
    Mike Hall
    Participant

    This option is not checked. The issue is still occurring.

    January 30, 2023 at 4:54 pm #47924 Reply
    admin
    Keymaster

    Assuming you are on the latest version, we would need to take a look at your installation. If that is possible, please complete this form.

    We remain at your service.

    January 31, 2023 at 4:35 pm #47961 Reply
    Mike Hall
    Participant

    Hey admin,

    Sorry, I do not see a form to give you access to the installation.

    January 31, 2023 at 5:02 pm #47964 Reply
    admin
    Keymaster

    Oops, here it is.

    We remain at your service.

    February 1, 2023 at 10:10 am #47970 Reply
    admin
    Keymaster

    Thank you for reporting this. We made a correction on our side with regard to signature fields which resolved the issue you were having.

    Let us know if you experience any repeats or other issues.

    We remain at your service.

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