- This topic is empty.
-
Posts
-
I downloaded your plugin to checkout before upgrading and the issue I’m running into is that it outputs a file that’s not a PDF and isn’t filled in, I’m assuming it’s because I don’t have PDFtk on my server, but I cant get core access from my hosting company in order to install it. here’s the config on the plugin, please let me know if there’s a workaround, or I wont be able to use your application.
Please confirm you have;
1. Installed Formidable Forms Plugin, created at least one form and submitted data to that form at least once.
2. Installed our plugin, uploaded a pre-made PDF form, and created a field map layout to link the Formidable Form to the PDF Form – using dropdown lists to choose the fields from both forms (and you didn’t need to type in any field names).If all is confirmed, may we log in to your site to check the installation? if yes, please complete this login support request form.
If login is not possible, please provide a screenshot of the entire Field Map Layout showing after selecting the Form, Dataset and Field Map Layout, and the final link after clicking export, so that we may further troubleshoot the issue.
Thank you, I need a little more data;
1. Paste the “url result” after clicking the download link
2. Does the merge work from the plugin screen after selecting the form, dataset, layout and clicking the Export button?
3. Paste the entire shortcode that was used to copy the download link above.Never mind! I see the issue, it’s the signature field in the PDF file. We map to Adobe Text Fields our plugin is not compatible with Adobe Signature Fields.
To fix: Replace the PDF Signature Field with a PDF Text Field and change the Field Map Layout to the PDF Text Field.