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When attempting to export a PDF containing more than 130 fields, we encounter a 504 Gateway Time-out error. Despite reaching out to server support and implementing the required adjustments, the issue persists. Additionally, we have conducted troubleshooting by disabling other plugins, but this has not resolved the problem
For best results, it’s necessary to optimize the PDF and the Formidable Form Signature Field. Here are some additional ways to speed up the process and/or extend the timeout limit.
– Compress the PDF form to the smallest possible file size. (Less than 100k if possible)
– Create a uniquely named Text Field for each signature on the PDF and map each of them to one single Formidable Form Signature Field.
– Decrease the Signature Field Multiplier (resolution) using this code.
– Disable the PDF Attachment and add a shortcode link to the email body so the user can download the PDF on-demand rather than as an attachment.
– Increase the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440If you need additional assistance, provide the following with your reply.
– Confirmation of the above suggestions, what was and was not done.
– Copy of the PDF Form that is uploaded to the plugin
– How many signature fields are on the form? (Signatures take more time to process the merge which can cause the timeout error.)We remain at your service.
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Formidable’s signature fields are known to use a lot of memory, and with 11 signatures, it appears you’ve passed the capabilities of the plugin, which varies depending on your web server. We successfully tested the form with five signatures.
They recommend “You can either increase the memory limit on your site, or decrease the image resolution”
Try decreasing all signature field resolutions to half.
Or
Break up the PDF into two PDFs.
Or
Upgrade to our newest PDF plugin, E2Pdf for far superior performance. E2Pdf processes signatures differently and will render the eleven needed. It’s the most powerful PDF creator for WordPress, and there’s a migrate tool on the plugin’s site to convert PRO2PDF templates to E2Pdf templates.We remain at your service.
It looks like your account is eligible for migration. Try entering your email and key here.
We remain at your service.