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I have been using this plugin for over year and suddenly it has quit working.
On the “Export” tab I have the following error message: You can generate only 1 PDF form, because your server has to have PHP shell_exec() command enabled for PDF generation. Alternatively, you can activate Formidable PRO2PDF if you want to use more forms.
The “Activated Forms” tab shows my website and form are activated.
I noticed “Under the Hood” has an entry “Trial: Yes.”
What do I need to do here? Do I need a new activation code, if so how do I get that?
Yes, you’ll need a new activation code from here.
We remain at your service.
The new code requires the purchase of one of the versions on this page. If you had the 2-Form|1-Site version, then select that version’s button. The 1-Form|1-Site version does not have an annual option.
By individual request and approval, we also offer a 3-year paid in full (and receive 5 years) and a 5-year paid in full (to receive a lifetime version).
We remain at your service.
With the $2 version, the plugin reverts back to the free version after 30-days.
We remain at your service.
If you only have one form, and don’t need the paid features, then you can use the free version forever.
If you have been using the free version, then the issue is not related to the activation key, it’s likely a merge issue.
We digress, regarding your initial support request, please provide more detailed information regarding “suddenly it has quit working.” Are you receiving an error, if so when and what message are you receiving?
We remain at your service.
We are aware of an issue where a failed merge produces an inaccurate error message. If you have never registered the plugin, then the error is likely a merge error.
Complete this form if it is possible for us to login to your installation so that we may find the issue.
Or, if not possible, then try creating a new field map layout with just one mapped field to a new PDF with one field to see if the merge function works. If it works, then you’ll need to troubleshoot the merge itself by trying to merge one field to the PDF form, to make sure the PDF form is not missing or corrupt. Then we recommend duplicating the existing field map layout, and deleting one field at a time and checking the merge function to find the issue.
We remain at your service.