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Blank Screen

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  • Author
    Posts
  • February 3, 2016 at 9:46 am #6084
    Franklin
    Participant

    I installed the plugin and when I go to click on the plugin in the dashboard, all I get is a blank screen? Any ideas?

    February 3, 2016 at 11:03 am #6086
    admin
    Keymaster

    Not sure, but usually a blank screen is a CSS issue with another plugin or the theme. Revolution Slider recently caused a similar issue that was fixed by updating the slider plugin.

    If possible, please complete this form to have us take a look at the installation, or try disabling other plugins to see if you can find the cause. If it is not a plugin, then try changing the theme, and let us know what you find so that we may try to duplicate and fix the issue.

    We remain at your service.

    February 3, 2016 at 11:05 am #6087
    Franklin
    Participant

    Thank you, just to clarify – this is not the “white screen of death” it’s just nothing displayed when clicking on the plugin icon to view the settings. I will check that and fill out the form.

    February 3, 2016 at 6:49 pm #6102
    admin
    Keymaster

    Upon log on we were able to see the plugin screen and submitted demo data to the demo form which merged the PDF as expected.
    Here’s the output: http://patriotproclean.com/wp-admin/admin-ajax.php?action=wpfx_generate&form=fp2p_demo1&layout=999&dataset=449&format=pdf&inline=1&key=76c7bced927dd039e2ecd1a2d31fe542

    There may be a browser or cache issue. Clear your cache and try again, if you still see a white screen try a different browser and let us what happens and which browser is failing.

    We remain at your service.

    February 3, 2016 at 6:51 pm #6103
    Franklin
    Participant

    Thank you, I just saw that. I found out my problem a little bit ago, my PHP version was outdated for the plugin. I upgraded and it works fine now.

    February 3, 2016 at 6:55 pm #6104
    admin
    Keymaster

    Outstanding! Thanks for letting us know.

    We remain at your service.

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