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Can't generated PDF file

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 6, 2016 at 11:42 pm #9510
    Ken Nguyen
    Guest

    The plugin was working fine and I got the error yesterday when try to open PDF file in adobe reader. It says: ‘ The file could not open because it is either not a support file type or because the file has been damaged’. Do you have any hint on how to fix it ?

    September 9, 2016 at 10:38 am #9528
    Ryan
    Guest

    This is happening to me too ever since the update in WordPress. When I try to download the PDF it either simply won’t ever start downloading or it will only download 50% and get stuck until it says download failed.

    September 9, 2016 at 12:58 pm #9531
    Ryan
    Guest

    This is what my error log says when I try to download the PDF…

    [Fri Sep 09 20:49:27.157666 2016] [:error] [pid 18416] [client 74.62.46.130:23120] PHP Warning: passthru() has been disabled for security reasons in /nas/content/live/originald/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 172, referer: http://originald.com/wp-admin/admin.php?page=fpdf

    I talked to the host as previously suggested and they are pointing me back here that it is likely the plugin…

    Thank you in advance for any help.

    September 13, 2016 at 8:28 am #9540
    Christine
    Participant

    I am having the same problem since the wordpress upgrade.

    September 13, 2016 at 11:40 am #9543
    admin
    Keymaster

    Please complete this form if we are able to login to your installation to troubleshoot the issue, as we are not able to reproduce the error on our side.

    We remain at your service.

    March 3, 2021 at 11:51 am #34993
    Peter
    Guest

    The plugin was working fine and I got the error yesterday when trying to open the PDF file in adobe reader. It says: ‘ The file could not open because it is either not a support file type or because the file has been damaged’. Do you have any hint on how to fix it?

    March 3, 2021 at 12:04 pm #34994
    admin
    Keymaster

    We are not aware of any new issues that would cause the error.
    – Are you able to EXPORT the merged PDF from the plugin’s EXPORT tab?
    – If no, do you have other field map layouts setup that you can test?
    were there any recent changes to the Formidable Form?
    are all plugins updated?
    – If yes, are you using a SMTP Mail plugin?
    – If yes, try disabling the plugin and test the merge again.

    Let us know the results of the above as we remain at your service.

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