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Error about Activation Code

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Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 11, 2016 at 6:55 am #6292 Reply
    Sharon
    Guest

    There was an error generating the PDF file.
    This activation code is not valid.

    We do have a valid license.

    I can’t find a location to re-enter the activation code.

    February 11, 2016 at 7:13 am #6293 Reply
    admin
    Keymaster

    Use the “Activated Forms” tab from the plugin screen to enter your key. If you are still having issues, email a screen shot of the “Activated Forms” tab to support AT formidablepro2pdf DOT com

    We remain at your service.

    February 11, 2016 at 9:19 am #6298 Reply
    Sharon
    Guest

    I don’t have that tab because I had a problem before and was told do so something that took that tab away. I think that problem was that I could only activate one form even though I have the unlimited version.

    February 11, 2016 at 10:01 am #6303 Reply
    admin
    Keymaster

    . Did you get the installation to work and now receiving an error?
    . Is the error with all merge forms, or just one?
    . Did something change recently with your server or site?

    February 11, 2016 at 11:05 am #6304 Reply
    Sharon
    Guest

    Yes, the update was successful. I must admit I only have one form producing a PDF at the moment. I will create another and test it and let you know.

    February 11, 2016 at 12:24 pm #6305 Reply
    Sharon
    Guest

    No didn’t work for the new form either. And I am no longer able to “activate” a form – I was told I wouldn’t have to any more.

    Nothing has changed with my server.

    February 11, 2016 at 12:37 pm #6306 Reply
    admin
    Keymaster

    Please follow the same instructions to unlock your intranet version of the plugin again, it appears something has caused the plugin to revert back to the free version.

    February 11, 2016 at 4:09 pm #6317 Reply
    admin
    Keymaster

    Still trying to find the reason you received the error, did you update the plugin? Please let us know if the unlock file fixes the issue.

    February 12, 2016 at 5:52 am #6372 Reply
    Sharon
    Guest

    I’m sorry. Those instructions were emailed to me and I no longer have that email. Will you please send me the instructions for unlocking the intranet version of the plugin again. Thanks.

    February 12, 2016 at 5:55 am #6373 Reply
    admin
    Keymaster

    Done.

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