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Error generating PDF file

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 16, 2022 at 1:06 am #46770 Reply
    Andrew Morris
    Participant

    Hi,

    I have an error with my forms this morning. When trying to export, I get the below error:

    There was an error generating the PDF file.
    Your server wasn’t able to upload PDF file:

    Can you help please?

    June 16, 2022 at 1:35 am #46771 Reply
    Andrew Morris
    Participant

    UPDATE:

    I have spoken to my hosting provider and the following error is being returned

    [16-Jun-2022 08:28:48 UTC] PHP Notice: Undefined variable: docxError in /home/cluster-sites/8/i/infernofire.online/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 497

    June 16, 2022 at 7:02 am #46774 Reply
    admin
    Keymaster

    This is not a known issue…

    Has PRO2PDF been updated to the latest version?
    Has PRO2PDF ever worked on your WP installation?
    Have you created more than one PRO2PDF template on your WP installation?
    – If yes, do any of the other PRO2PDF templates work correctly?

    Let us know the answers to the above so that we may determine the issue.

    We remain at your service.

    June 17, 2022 at 1:16 am #46784 Reply
    Andrew Morris
    Participant

    Hi,

    I have not recently updated PRO2PDF (not where it would affect recent functionality).
    Yes, I’ve had this installed for almost 3 years and it has worked continuously.
    Yes, I have 7 templates and none of them are working

    There are no updates due for any plugins

    June 17, 2022 at 7:50 am #46786 Reply
    admin
    Keymaster

    Sounds like a plugin conflict or a feature of a security plugin.

    Try disabling all plugins except Formidable Forms and PRO2PDF, then test. If it works, then enable one plugin at a time and test until the conflicting plugin is found.

    Or complete this form if you would like us to log in to troubleshoot the issue.

    We remain at your service.

    June 17, 2022 at 8:06 am #46787 Reply
    Andrew Morris
    Guest

    Thanks – have submitted form for you to investigate

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