Error message when downloading a pdf.

[Optima Media]

I am currently using formidablepro2pdf for a website. Each time someone signs up they get a download link to download the pdf. But when the download button is clicked they get the error message that says:
There was an error generating the PDF file.
This activation code is not valid.
How can I fix this problem?

[admin]

If your order ID is 49750, then the activation code expired last month. What is your order number?

We remain at your service.

[Optima Media]

I have upgraded my license key on may 28th, but this is still not processed as far as I can see in my account.

[admin]

Ah! We located the issue. It appears an upgrade was attempted after the key expired but failed because a renewal was needed.

We can manually correct this issue if you make a $2 payment here, or you can use the Renewal link. Once the renewal payment is received, the one-year upgrade will be applied to the account.

For your customer’s convenience, we have extended the expiration date by one week to allow time for you to respond.

We remain at your service.

[Optima Media]

I have made the 2 dollar payment. Can you activate the license key? Thanks for your support.

[admin]

The key has been renewed for one year. Thank you for using PRO2PDF!

We remain at your service.

[Author]

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