- This topic has 6 replies, 2 voices, and was last updated 6 years, 8 months ago by .
-
Posts
-
I am getting the following error when trying to either download or preview the pdf from the admin as well as when viewing it in an email…
There was an error generating the PDF file.
Your server wasn’t able to upload PDF file: Could not resolve host name or service not knownAny ideas why this is happening?
Is the plugin installed on a an intranet server or the internet server?
If intranet, you’ll need to enable the “Enable local PDFTK” option on the plugin’s SETTINGS tab.
If internet, was the plugin ever working on the server, if so, what has changed since the plugin worked?
We remain at your service.
Complete this form if it is possible for us to take a look at the installation.
If not possible, try creating a PDF with only one field and a new Formidable Form with one field, then map and test. Let us know if the result is the same of a different message.
We remain at your service.