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Failed to load PDF document

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  • June 13, 2017 at 8:33 am #15426 Reply
    Rob Sand
    Guest

    Hello I have mapped a form to a PDF and I am now trying to generate the pdf with the data. When exporting the pdf I get an error message, Failed to load PDF document. I would appreciate any help you can give with this.

    Best,

    Rob

    June 13, 2017 at 9:47 am #15431 Reply
    admin
    Keymaster

    Sounds like the PDF is too large (over 5mb) or incompatible with PRO2PDF (LiveCycle form). Are you able to forward the PDF to our support email for further review?

    We remain at your service.

    June 20, 2017 at 5:17 am #15550 Reply
    Kevin
    Guest

    I am also getting this error on a new PDF document. I have emailed support twice but have yet to hear back. Is this plugin still supported?

    -Kevin

    June 20, 2017 at 8:10 am #15556 Reply
    admin
    Keymaster

    Yes, the plugin is supported as evidenced by the prior response provided less than two hours after receiving the request.

    Sounds like the PDF is too large (over 5mb) or incompatible with PRO2PDF (LiveCycle form). Are you able to forward the PDF to our support email for further review?

    We remain at your service

    June 21, 2017 at 5:21 am #15583 Reply
    Kevin
    Guest

    Just wanted to respond to update my post – yes this plugin is being supported. Turns out my emails went into spam. After clearing that up, support was very quick to help me resolve my problem. Thanks for the great support!

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