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Hi I have a form about 105 formidable fields. And I have pdf form about .98mb (7 pages)
And I have 2 problems.1. It doesn’t map for some reason, when I click “export to pdf button” it will come up blank pdf form.
2. after a few tries of “export to pdf” button it will generate an error “failed to load pdf document”Please verify; 1) the PDF already has Adobe Form Fields, 2) the PDF has NO Adobe ‘Signature’ fields, 3) the PDF was NOT created in Adobe LiveCycle, 4) the field names show up as a dropdown list in the Field Map Layout screen.
If all of the above are verified, we would need to review the PDF document to troubleshoot the issue. Please use this form to send the PDF to us. No need to complete the entire form if only sending the PDF.
We remain at your service.
File size can cause timeouts depending on internet latency, however, the size would need to be more than a few MB’s to cause an issue. This is not likely a PDF size issue if the PDF is under 1MB.
Two other possible issues may be; 1) PDF filename, PDF field name, or Formidable Form field name has special characters causing a merge failure, 2) corrupt or non-standard PDF file.
Once receive, we’ll take a look at the PDF and let you know what we find.
We found a PDF field name with a special character that is causing the merge to file.
Renaming the PDF field “7) This authorization expires” to remove the parentheses will fix the issue.
We remain at your service.