Order on hold

This topic has 1 reply, 2 voices, and was last updated 6 years, 12 months ago by Rachel Anderson.

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January 17, 2017 at 3:39 am #11677 Reply

Jenna
Participant

Hi,

Purchased this plugin about 20mins ago and received a receipt from PayPal for payment.

When logged into my account, I still have an order ‘On Hold’ so I can’t proceed to download the plugin.

How long will this remain On Hold for?

Thanks.

October 29, 2017 at 3:07 pm #17179 Reply

Rachel Anderson
Participant

Hi there,

I’m experiencing something similar. My order was paid for roughly 10 minutes ago, but my account still says the order is on hold? Was this ever resolved for Jenna?

Thanks!
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