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‘Other’ value is blank on PDF

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 13, 2019 at 9:26 am #25130 Reply
    Bizarrb
    Guest

    Hi Guys, Been using your plugin for a long time, it’s great. 🙂 Running into trouble with one of my drop menus – I’ve got a drop menu with options for 1, 2, 3 or Other in formidable. When users select ‘Other’ from the drop menu, then add a value in the text box to enter a value for it, it’s coming up blank on the PDF document. I noticed that in my PDF those fields were drop menus with the options 1,2 and 3, so I changed them to just regular text fields in case that was the problem, but still no luck. I have other fields in my forms that are similar with an option for other that are working just fine. Can you help me out??

    Thanks!
    B.

    November 13, 2019 at 9:27 am #25131 Reply
    Bizarrb
    Guest

    Oh, I should add that if they select 1, 2, or 3, ot’s mapping just fine. Only when they select other and enter a value is where I’m getting jammed up. 🙂

    November 13, 2019 at 10:54 pm #25210 Reply
    admin
    Keymaster

    Please see this support thread.

    We remain at your service.

    November 26, 2019 at 7:32 pm #25739 Reply
    Bizarrb
    Guest

    Hi, This doesn’t help me. 🙁 I am mapping it to a text field on the PDF, but it’s still blank. I can provide access to the site if you need it to help me resolve this. Thank you.

    November 26, 2019 at 7:38 pm #25740 Reply
    admin
    Keymaster

    Complete this form and let us know where to look.

    We remain at your service.

    November 26, 2019 at 8:03 pm #25742 Reply
    Bizarrb
    Participant

    thanks, I’ve filled out the form. 🙂

    November 26, 2019 at 8:23 pm #25744 Reply
    Bizarrb
    Participant

    Just updating so I can check the box to receive email updates when a reply comes through.

    November 26, 2019 at 8:30 pm #25746 Reply
    admin
    Keymaster

    Which field has the OTHER option? There’s 100’ish fields…

    We remain at your service.

    November 26, 2019 at 8:39 pm #25747 Reply
    Bizarrb
    Participant

    Oh shoot, I’m sorry, I meant to tell you that…

    Look at repeating section: Initiating/Supervisory Device Tests and Inspections 1 – 10

    then the “Floor” field (Field ID 7831) is the one giving me grief.

    I’ve got the same issue in the other repeating sections for 11-20, 21-30, 31-40, 41-50, and 51-61 too.

    December 2, 2019 at 7:32 pm #25867 Reply
    Bizarrb
    Participant

    Hi, Have you had more time to look at this one yet?

    December 3, 2019 at 7:41 pm #25898 Reply
    admin
    Keymaster

    Yes, our apologies for the delay…. Happy Thanksgiving…(grin)

    The functionality has been tested and works on your installation on forms with less fields. This appears to be a memory issue due to the number of fields in the form. Please ask your hosting provider to change the following PHP settings…
    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    After that if the issue persists, reply with the FTP credentials so we may trace the code.

    We remain at your service.

    January 13, 2020 at 10:33 pm #27698 Reply
    Bizarrb
    Participant

    The issue is persisting. I’ve sent the details via email.

    • This reply was modified 4 years, 11 months ago by Bizarrb. Reason: diudn't realize the info I provided was going to be public
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