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PDF Fields not being populated

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • November 27, 2017 at 6:57 am #17383 Reply
    theben
    Participant

    Hi There,

    I am experiencing a bit of a problem with the plugin.
    I created the pdf document in PDFescape and uploaded it successfully.
    All the fields have been mapped correctly, however; the pdf gets generated without the values that were entered on the form.

    November 27, 2017 at 7:14 am #17384 Reply
    admin
    Keymaster

    May be a font issue, which font are you using in the PDF?

    May be a shortcode issue, does the plugin export PDF’s correctly from the EXPORT tab after selecting form, dataset, and layout?

    We remain at your service.

    November 27, 2017 at 10:58 pm #17388 Reply
    theben
    Participant

    I am using the Verdana font on the PDF, the text on the PDF is not the issue. The issue is the text that is supposed to be retrieved from the form entries.

    The Plugin does export the pdf, however the fields that should contain the form entries appear blank.
    Please see a sample of the form that gets exported on the link below.

    http://www.mut.ac.za/tldc/wp-content/uploads/2017/11/2017-MUT-TLDC-registration-invoice.pdf

    November 27, 2017 at 11:16 pm #17389 Reply
    admin
    Keymaster

    Upload the original PDF form using this form for further evaluation.

    We remain at your service.

    November 28, 2017 at 5:00 am #17392 Reply
    theben
    Participant

    Hi there,

    The form has been uploaded. Any update on this?

    November 28, 2017 at 6:15 am #17393 Reply
    admin
    Keymaster

    After reviewing your installation and testing the plugin we were unable to find any issues, until we took a closer look at your PDF form and discovered that all the fields were set to a font color of “white”…

    lol… all is working as expected, see here.

    We remain at your service.

    November 28, 2017 at 6:17 am #17394 Reply
    admin
    Keymaster

    We strongly suggest that you delete the unused layouts or disable the email attachment option to avoid attachment issues with the correct layout.

    We remain at your service.

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