Renew license paid but nothing happened

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  • March 1, 2021 at 5:00 am #34948 Reply
    jusztinn96
    Participant

    Hello!

    I renewed my license (#20980) and paid via PayPal one year, but nothing happened… Valid date not change and I get an empty empty. Please check what gone wrong!

    Thank you,
    Balazs

    March 1, 2021 at 9:25 am #34957 Reply
    admin
    Keymaster

    We are reviewing this issue, no worries, we will update your expiration date during the process of reviewing the issue.

    Can you upload a screenshot of the “empty empty” message using this form?

    We remain at your service.

    March 1, 2021 at 9:32 am #34958 Reply
    jusztinn96
    Participant

    Sorry for my mistake. When I write “empty empty” I mean it “empty e-mail”. I send that form with screenshot!

    Thanks your help,
    Balazs

    March 1, 2021 at 8:07 pm #34971 Reply
    admin
    Keymaster

    We have manually corrected the renewal date. Thank you for reporting this issue, we will continue to monitor the automated renewal process for any issues.

    We remain at your service.

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