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Hello,
In summary, when we print with the plugin I get back the message “There was an error generating the PDF file – This activation code is not valid.” However our licence has been renewed. You will find enclosed several screenshot of our configuration.
Is the problem could be due to the license ?
Do you have any suggestions ?
I need urgently a solution , we have just begun enrollment for our association and we cannot print pdf files.
Thanks
Regards
Jean-Louis GUERAULTPlease use this form to send us the Order #, and/or Activation Code you are using so that we may check your account and privatley correspond with you. We do not need login credentials and the fields are not required.
Maklei, it appears your license code expired on 06/10/2016, you’ll need to purchase a activation key here… http://www.formidablepro2pdf.com/#compare
We remain at your service.
Sometimes this error can be a generic error and not have anything to do with the activation code.
It’s likely an error with the Field Map Layout attempting to merge something that is incompatible with the plugin.
Reply using this form and attach a screenshot of the complete Field Map Layout (Export tab with the Formidable Form, Dataset, and Field Map Layout selected) so we may review the issue.
Or use this form to provide login credentials so that we may test the installation ourselves.
If you want to reply here on the forum, please reply to your original support thread here.
We remain at your service.