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Trouble Renewing

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • May 27, 2019 at 9:45 pm #21534 Reply
    Bizarrb
    Participant

    Hi Team, I was successfully able to renew my 1 site, 10 forms licence, but I don’t see anymore a way to add sites and forms? I currently have 8 sites and 80 forms, but I only saw an option to upgrade to unlimited sites and unlimited forms. Am I able to just renew what I have now?

    May 27, 2019 at 10:28 pm #21535 Reply
    admin
    Keymaster

    Our apologies, we have renewed the account with the correct number of sites/forms, please pay the remaining balance here.

    We are fixing the issue now, your next renewal should be correct.

    We remain at your service.

    May 28, 2019 at 5:16 pm #21547 Reply
    Barb
    Guest

    Awesome, All paid up. 🙂 Thank you!

    June 2, 2020 at 1:49 pm #30779 Reply
    Bizarrb
    Participant

    Hi Team, Trying to renew again, I just want to renew what Currently have: 8 sites and 80 forms, but the only option I was allowed to select to upgrade was unlimited sites/unlimited forms. Can you please sort out the billing? I’m panicking because my customer’s site is not working. I don’t believe I received a notification that my license was about to expire. Should a notification before expiry be sent?

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