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Hi,
I have been using PRO2PDF for a while now – today one of my forms is throwing an error when trying to export to PDF – “Unable to Load PDF”
I’ve removed special characters, rebuilt the form, rebuilt the PDF, and updated various plugins but nothing seems to fix the problem.
Can you help?
Complete this form to allow us to login to check the issue, or answer the following to begin troubleshooting;
– Are you able to export the PDF from the plugin’s EXPORT tab?
– Are there any other PRO2PDF templates that export correctly?We remain at your service.
The PDF form for the “Export Site Visit to PDF” field map layout (SiteVisit_PDF_Complete (1).pdf) had two corrupt fields, “OOO” and “Revisit?” appeared to be text fields, but were labeled as dropdown fields.
Additionally, PRO2PDF merges signatures to PDF TEXT fields, do not use the Adobe Signature field.
We updated and uploaded the PDF form. All works as expected.
We remain at your service.