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I paid for an upgrade yesterday and paid via PayPal. My renewal date isn’t updated. My license isn’t upgraded. Why is it my responsibility to have to open a ticket for this? This should be automated.
We absolutely agree and apologize for the delay.
There was an error in processing the upgrade because an incorrect current plan was selected. The current plan is 1 SITE | 10 FORMS, and the selected plan was 1 SITE | UNLIMITED FORMS. The cost to upgrade from 1 SITE | 10 FORMS to 1 SITE | UNLIMITED FORMS is $74, nonetheless we upgraded you to 1 SITE | UNLIMITED FORMS based on your $70 payment.
Please select a new upgrade if UNLIMITED SITES | UNLIMITED FORMS is required.
Thank you for reaching out. Let us know if you have any issues or questions.
We remain at your service.