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Upgraded to Premium, not saving attachment setting

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  • September 24, 2015 at 5:04 pm #2118 Reply
    Hugh
    Guest

    Hi,

    Today I upgraded my version to premium and that part went fine. I need to have my PDFs attached to my email notifications. When I go into my dataset and turn the email option to Yes and then save the dataset, it is defaulting back to No every time. As far as I know I’m doing it correctly. Is there a reason that it is doing this?

    Thanks,
    Hugh

    September 24, 2015 at 5:19 pm #2119 Reply
    admin
    Keymaster

    We have not experienced any issues as you have indicated. Please confirm the following;
    1. Regular Formidable Forms are able to send emails?
    2. Add an Email Notification action in the Formidable Form setting of the Form referenced in the plugin’s Field Map Layout?
    3. From the plugin screen, you are selecting the saved Layout from the “Field Map to use:” dropdown
    4. Change “Attach file to Email notifications” to YES?
    5. Click SAVE at the bottom of the Field Map Designer?

    If all the above is confirmed, we would need a temporary login to further troubleshoot the issue. If possible, please email to support (at) formidablepro2pdf DOT com.

    September 25, 2015 at 8:20 am #2131 Reply
    Hugh
    Guest

    The answer was yes to all those questions.

    I emailed my issue to that email address.

    September 25, 2015 at 8:25 am #2132 Reply
    admin
    Keymaster

    Your email was not received, please check the address, support(at)formidablepro2pdf(dot)com

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