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Have a problem. Just purchased this over the weekend to use.
I use mirrored servers. The website is hosted on two servers – so it has two different IP addresses. This is for redundancy.
The server I used to install and activate the plugin – no problem.
But if I try to pull the website from the other server, it is a white screen. Website won’t load, admin panel won’t load.. nothing.
The moment I deactivate the plugin, it starts to work. So I know it is something with this plugin.
Why would this be occurring? Is there something with the activation that notes the IP address of the server and not just the domain name? Or the internal name of the server somehow?
Brian S.
The activation key will only work for the number of purchased sites. We can move one or more of your form count to your site count, i.e. if you purchased a 1-SITE | 10-FORMS key we can change it to 2-SITE | 9-FORMS or you can add an additional sites or forms at $1 each using the upgrade form. Provide us with your order number to make a change to your account.
We remain at your service.
The unexpected functionality you are experiencing is not something we’ve seen with any other installation and we did not ‘design’ our plugin to take a site down for any reason, that indeed would be crappy! Instead, you are the first user to find the bug, which is also crappy!
Complete this form if you would like us to take a look at your installation and make any changes necessary to the plugin for your installation to operate correctly.
We remain at your service.