Thank you for contacting us and letting us know about the unexplainable hold. We have approved the orders to resolve the inconvenience and extended the expiration date by one month.

We remain at your service.

The key has been renewed for one year. Thank you for using PRO2PDF!

We remain at your service.

Ah! We located the issue. It appears an upgrade was attempted after the key expired but failed because a renewal was needed.

We can manually correct this issue if you make a $2 payment here, or you can use the Renewal link. Once the renewal payment is received, the one-year upgrade will be applied to the account.

For your customer’s convenience, we have extended the expiration date by one week to allow time for you to respond.

We remain at your service.

Roundcube could be misconfigured. Can you send the mail using Formidable Forms to test1 AT e2pdf.com? So we can check if it can be opened on our side?

We remain at your service.

• This reply was modified 7 months, 3 weeks ago by admin.

We absolutely agree and apologize for the delay.

There was an error in processing the upgrade because an incorrect current plan was selected. The current plan is 1 SITE | 10 FORMS, and the selected plan was 1 SITE | UNLIMITED FORMS. The cost to upgrade from 1 SITE | 10 FORMS to 1 SITE | UNLIMITED FORMS is $74, nonetheless we upgraded you to 1 SITE | UNLIMITED FORMS based on your $70 payment.

Please select a new upgrade if UNLIMITED SITES | UNLIMITED FORMS is required.

Thank you for reaching out. Let us know if you have any issues or questions.

We remain at your service.

Try increasing all the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440
PHP workers = 10 workers

If the functionality is not corrected, complete this form to have us login and take a look.

We remain at your service.

Try increasing the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440

If this does not fix the issue, complete this form to allow us to login and check out the installation.

We remain at your service.

We have not received any other messages or responses to our questions. At this point, we may need to troubleshoot the issue by logging into the site. Complete this form to provide permission and credentials or the requested information and any screenshots for further review.

We remain at your service.

For best results, it’s necessary to optimize the PDF and the Formidable Form Signature Field. Here are some additional ways to speed up the process and/or extend the timeout limit.
– Compress the PDF form to the smallest possible file size. (Less than 100k if possible)
– Create a uniquely named Text Field for each signature on the PDF and map each of them to one single Formidable Form Signature Field.
– Decrease the Signature Field Multiplier (resolution) using this code.
– Disable the PDF Attachment and add a shortcode link to the email body so the user can download the PDF on-demand rather than as an attachment.
– Increase the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440

If you need additional assistance, provide the following with your reply.
– Confirmation of the above suggestions, what was and was not done.
– Copy of the PDF Form that is uploaded to the plugin
– How many signature fields are on the form? (Signatures take more time to process the merge which can cause the timeout error.)

We remain at your service.

• This reply was modified 10 months, 2 weeks ago by admin.

The license expired on January 9, 2024, and may be renewed by logging in to the account here and then click the “Renewal” link.

As a courtesy, we reactivated the license and extended the expiration to the end of the week to allow time for renewal.

We remain at your service.

Our apologies! The key and expiration date have been corrected.

We remain at your service.

We tested the form, and the PDFs are dynamic to the submitted data. We cannot find any issues with the form or shortcode. Are you using the shortcode somewhere else?

We did notice that the Field ID for the Send To: email address is not a valid field from the form. However, this will not affect PRO2PDF.

Let us know your workflow so we can reproduce the issue.

We remain at your serivce.