IMPORTANT UPDATE: Please DOWNLOAD and update the Formidable PRO2PDF to the Latest Version!

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Viewing 25 posts - 251 through 275 (of 2,484 total)
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  • in reply to: Licence not working #34370
    admin
    Keymaster

    Upgrades are completed manually by our team, and now your upgrade is complete. The activation key is valid for one-full year.

    We remain at your service.

    in reply to: can’t trial this product #34354
    admin
    Keymaster

    The plugin requires internet access unless you purchase the intranet version.

    You’ll need to test the plugin on a internet live site and let us know if you are still having issues. Keep in mind, the intranet version will not merge signatures or images, and there are no refunds on the intranet version.

    We remain at your service.

    in reply to: My activation was lost and forms would not converted #34347
    admin
    Keymaster

    This is not a known issues and the error sounds like it may be a server issue on your side, not ours. Otherwise, there is an issue with your PDF.
    . On which screen does the error appear?
    . What happens when you EXPORT pdf’s from the plugin’s EXPORT TAB?

    Reply to the above to begin a back-and-forth troubleshooting, or complete this form if you’d like us to login to troubleshoot the issue.

    We remain at your serivce.

    in reply to: Flatten #34344
    admin
    Keymaster

    We have confirmed the bug and have not found a quick work-around. We will continue to investigate and will update you as soon as we find a solution.

    We remain at your service.

    in reply to: PDF password #34340
    admin
    Keymaster

    Our apologies for the delay in responding to your 1st question. No, there is no functionality to allow for password protecting the editing capabilities. We have this functionality in the roadmap of our new plugin, E2Pdf.com, however, we do not have a timeline on the upgrade.

    We have worked-around this ourselves by building in editing capabilities to the Formidable Forms web form and PDF download capabilities using Formidable’s Views.

    We remain at your service.

    in reply to: order renewal #34301
    admin
    Keymaster

    Our apologies! The account has been corrected, the expiration date was changed to 1 year from today and we will research the occurrence.

    Thank you for using PRO2PDF!

    We remain at your service.

    in reply to: Clearing Backup entries #34232
    admin
    Keymaster

    An FTP client may be used as a solution to multi-select delete functionality. All backup files are stored in this folder on your server: wp-content/uploads/fpropdf-backups.

    We remain at your service.

    in reply to: Help with Pro2PDF email attachment #34161
    admin
    Keymaster

    Please provide more details of where the failure occurs in the process.
    . Do you have more than the 2-Forms subscription?
    . Are you able to upload the 3rd PDF?
    . Attaching three may be timing out, you may want to add a link to the PDFs with a PRO2PDF shortcode in the body of the email.

    Let us know more info and we’ll be happy to help you find, fix or work-around the issue. We are also able to login to your installation if needed. Complete this form if needed, be sure to provide specific details of the error or point of failure.

    We remain at your service.

    in reply to: Licence error #33994
    admin
    Keymaster

    It appears you upgraded to 10 Forms, which we processed this morning. Please verify all is working as expected.

    We remain at your service.

    in reply to: Licence error #33993
    admin
    Keymaster

    We are not clear on your request. 2 forms are working or not working?

    We remain at your service.

    in reply to: unlimited version #33960
    admin
    Keymaster

    Click the “Renewal” link found on the MyAccount page here.

    We remain at your service.

    MyAccount_Renewal

    in reply to: Not able to display graph in pdf #33895
    admin
    Keymaster

    PRO2PDF does not (and will not ever) render HTML as a graphical display. Our newest plugin, E2Pdf, will eventually render graphs, however, not currently.

    In the past, we have achieved dynamic graphs in PDF with the data from Formidable Forms using Javascript for Acrobat.

    We remain at your service.

    in reply to: Confusion on Shortcode #33869
    admin
    Keymaster

    If you want to “automatically download” AND “create a download link”, you need to use two shortcodes.

    in reply to: Confusion on Shortcode #33868
    admin
    Keymaster

    If your question regarding ‘title’ is the ‘filename’, then;
    (‘x’ = YOUR FORM and ‘y’ = YOUR LAYOUT)

    – Add a field to your form, we’ll call it [100].
    – The shortcode would be: [formidable-download form=”x” dataset=[id] layout=”y” filename=[100]]
    – To automatically download after clicking submit
    [formidable-download form=”x” dataset=[id] layout=”y” filename=[100] download=”auto”]
    (NOTE: The shortcode above does NOT create a download link)
    – To open PDF in browser after clicking link:
    [formidable-download form=”x” dataset=[id] layout=”y” filename=[100] inline=1]

    If your question regarding ‘title’ is to have a dynamic TITLE of the download link, then;
    – The shortcode would be: [formidable-download form=”x” dataset=[id] layout=”y” title=[100]]

    Let us know if we answered your question.

    We remain at your service.

    in reply to: Radio button to Checkbox mapping #33764
    admin
    Keymaster

    TIP: To find a field in the field map layout’s dropdown lists on large forms, you can type (quickly) the fieldname rather than scrolling the entire list. Be sure to include spaces if they exist in the fieldname.

    Just thought it might be helpful while we remain at your service.

    in reply to: Radio button to Checkbox mapping #33759
    admin
    Keymaster

    However, it should be mentioned that the field Mr, Mrs, Ms is actual a single choice and should be a Radio Button not checkboxes… For the PDF, all three fields should have the same field name, and only need to be mapped once. Unlike checkboxes, which must each named differently and be mapped separately.

    Additionally, we would change the PDF Radio Button and Checkbox field names to be descriptive and easy to find. In the case of 2685, we would name all three fields “Client1Radio”.

    We remain at your service.

    in reply to: Radio button to Checkbox mapping #33758
    admin
    Keymaster

    Your mapping appears to be working except the Ms PDF checkbox has “Yes” as the export value, which will not work. Mr and Mrs are both confirmed to be working as expected.

    We remain at your service.

    Incorrect Export Value

    in reply to: Critical Error on Website #33712
    admin
    Keymaster

    To help you map the very long form, we have installed our “Development Tools” plugin which will allow Admin to disable form pages, and pre-fill the entire form with test data with 1-click. We find the plugin invaluable and hope you do to!

    Here’s the plugin on your site.

    We remain at your service.

    in reply to: Critical Error on Website #33710
    admin
    Keymaster

    We have corrected the mapping method. An entire Address field cannot map to a PDF single-line text field, you would need to use a PDF multi-line text field or map the Address field to each of the PDF single-line text fields, as we have done on this field map layout.

    We remain at your service.

    in reply to: Conditional checkbox if another field is filled #33674
    admin
    Keymaster

    To accomplish the user experience you outlined, we would add regular checkbox fields to the Formidable Form, set to only be visible by Administrators with the checkbox checked by default and conditional logic to show/hide IF text box is/not empty. Then, map the FF checkbox to the PDF checkbox as usual.

    (Using the “Visible to Administrator” functionalities ‘hides’ the field from all other users, but the field is visible to PRO2PDF and the value is saved with the FF entry)

    We remain at your service.

    in reply to: Dynamic PDF to embed on website #33637
    admin
    Keymaster

    Ah… a good and refreshing question… (non technical and not related to our plugin.)

    Regarding your desired result, “my dynamic PDF…into my webpage so that when someone clicks the link or types in the web address, just the PDF form will pop up in the browser window and they can fill it out and submit it electronically”.

    The method you seek to deploy will be 100% dependent upon the user’s browser and installed Acrobat Form compatible software. This is the very reason you’re having trouble finding a simple answer, and also why we have developed not one, but two different plugins to manage the filling of PDF forms.

    A few questions;
    – Regarding “my webpage”. How is your webpage hosted? Do you have FTP access to the webpage?
    – Regarding “submit it electronically”.. How do you want to receive it electronically? as the PDF attachment by email? or as raw data entered into a database, spreadsheet, CMS, or other?
    – Will 100% of your target users have Adobe’s prerequisites to complete and save the form?

    (Side Note: We’re also located in (619) 🙂 Let us know if you’d prefer a quick call…

    We remain at your service.

    in reply to: Critical Error on Website #33577
    admin
    Keymaster

    Regarding “Repeatable Fields” please refer to and strictly follow these instructions.

    We remain at your service.

    in reply to: Critical Error on Website #33576
    admin
    Keymaster

    To be clear, we made changes to the PDF on the site now in order for the checkboxes (which should be radio buttons) work correctly. This mapping was the cause of the error.

    We remain at your service.

    in reply to: Critical Error on Website #33573
    admin
    Keymaster

    The only error was the mapping. We corrected the mapping to work as designed, see example merge here.

    The PDF form has a lot of fields, therefore it would be best practice to use the automap feature to map most of the PDF. Checkboxes, radio button, and Address fields will require manually mapping.

    Our suggestion is to;
    -Rename all PDF field’s to their corresponding Formidable Form field “KEY” and upload to the plugin using the Export tab.
    -From the plugin’s SETTINGS tab: Check the option “Enable automated layout creation for new field maps”, and Click Save.
    -From the plugin’s EXPORT tab, “Field Map to use” dropdown: Select “New Field Map”, “Name of Field Map”, “Select (THE NEW) PDF file to work with”
    -Click Create New Field Map

    Then go through the field map and correct each of the Checkbox, Radio Button, and Address field based on the linked instructions.

    Here’s a downloadable Checkbox & Radio Button demo in case you need more hands-on.

    We also offer paid support to create Field Map Layouts. Even with the automap functionality, yours would be a few hours to create at $40 per hr. Let us know if you would like a written offer based on the exact number of fields and form difficulty (repeating fields, address fields, # of check/radio, PDF format).

    We remain at your service.

    in reply to: Critical Error on Website #33565
    admin
    Keymaster

    Oooof!!!

    This is not a known issue. Please complete this form to provide login credentials so we may investigate and fix. If not possible, please reply with the following preliminary information.

    – Are you experiencing any other issues on the site?
    – Are you able to view/export PDFs from the 1st Field Map Layout?
    – Are all active plugins updated?
    – Send screenshot of the Under The Hood tab to support AT formidablepro2pdf DOT com
    – From the plugin’s TEMPLATES tab, Export any “known-to-be-working” field map layouts in case we need to remove and reinstall the plugin, we can import them back into the site.

    We remain at your service.

Viewing 25 posts - 251 through 275 (of 2,484 total)