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At the top of the PRO2PDF site we explain the difference between the plugins and explain that E2Pdf is the newest plugin. There are several reasons we have not stopped selling PRO2PDF.
– First, many sites were created by designers and developers for end clients. Removing or no longer supporting PRO2PDF would disable many sites.
– Second, PRO2PDF allows for local server creation of PDFs, whereas E2Pdf does not.
– Third, PRO2PDF works on LANs, whereas E2Pdf does not.
– Additionally, there are compelling reasons regarding our own internal operations.

We are happy to refund your PRO2PDF purchase AND you may use the E2Pdf migration tool to covert your PRO2PDF templates to E2Pdf templates.

Let us know how you would like to proceed, as we remain at your service.

Yes, upon renewal you can purchase up to 5 years, with a increased discount for each additional year.  

If you are purchasing a new key and wish to purchase additional years now, reply to this message with the plan you wish to use and we’ll reply with the discounted payment options.

We remain at your service.

Refund has been issued. Thank you for trying PRO2PDF.

Try our newest plugin, E2Pdf, for the most flexibility and feature rich PDF plugin for WordPress.

We remain at your service.

Check your spam folder and let us know if we ended up there… We replied directly to you by email (shane@smarttechs******.com) on Sat, Feb 22, 7:38 PM (9 days ago)

Here’s that reply…
PRO2PDF appears to be functioning as expected. However, we did find several issues;
1. The PDF Form is using ArialMT for all the field fonts. ArialMT does not appear to be compatible and is causing the characters to appear as boxes.
– FIX: Change the font to Arial.
2. There are three (3) abandoned PRO2PDF Field Map Layouts that need to be deleted. – SEE ATTACHED (Delete all three)
3. There are two (2) PRO2PDF Field Map Layouts that are set to send a PDF attachment of the same form. – SEE ATTACHED (Delete one)
4. There are special characters in the “PDF file name in e-mails:” field of the PRO2PDF Field Map Layout – We suggest you do not use special characters in the field name.
5. The PDF Form’s filename contains special characters. – We suggest you do not use special characters in the field name.

To replace the PDF Form without recreating the field map layout, upload the corrected Form, then load the Field Map Layout, change the PDF form from the PDF Form dropdown field, then SAVE the Field Map Layout.

To DELETE field map layouts: Select the layout from the dropdown list, then click the DELETE ENTIRE FIELD MAP LAYOUT button.

Let us know if you need more assistance.

Complete this form to have us login and take a look… or, provide the following information to begin troubleshooting the issue.

– When was the last time the downloaded PDF opened correctly?
– Do any other PRO2PDF merge template work correctly?
– Have you updated all Formidable Form related plugins?
– What is the filename of the PDF that is downloaded? Attach a copy to this form if possible.
– Were there any changes made to the Formidable Form, PRO2PDF field map layout, or the PDF form?
– Was the site moved or cloned?
– Are you using a SMTP plugin? If so, deactivate and try again.

Let us know the above so we may narrow down the cause of the issue.

We remain at your service.

– Each checkbox must have a unique name. (SUGGESTION: For easy reference, it’s best to name PDF checkbox fields the same as the field’s value)
– Enter the PDF checkbox “Value” on the “Options” tab in the “Export Value” field. (see image below)
– Map each PDF checkbox to the one Formidable Checkbox Field.

If you need more assistance, please use this for to upload your PDF form here so we may provide instructions specific to your form.

We remain at your service.

Please provide more detailed information regarding your request. Specifically, which lists are you referring to when you ask “in both drop down lists?” and what number format are you referring to with “1000”? No points & no commas?

We remain at your service.

This is not a known issue.

. Are all PRO2PDF templates resulting in a white screen?
. If yes, you’ll need to complete this form to have us login and take a look.
. If not, then there is an issue with the PDF form or the PRO2PDF template. To troubleshoot;
1. Check the original PDF Form by opening from the server, enter data to make sure the form is editable.
2. Create a copy of the PRO2PDF merge template and remove the last 5 fields from the bottom and save, then test the merge, if the same issue occurs, repeat the steps by removing the last 5 fields and test. If you have less then 5 fields, then we will likely need to troubleshoot the issue for you. Click the link above to have us login and take a look.

We remain at your service.

. Has PRO2PDF ever worked on this site?
. Is https://seacoastpayroll.com/ a cloned site?
. What happens when you click the “Activate this website” link on the Activated Forms tab?
. Complete this form if you want use to login and take a look at the issue.
. You can try our other plugin, E2Pdf.com if you don’t want us to login and find/fix the issue.

We remain at your service.

If you are using a Slavic or Arabic font, you’ll need to select “Unicode” from the “Language support:” drop-down field on the EXPORT tab for the field map layout.

If not a language issue, then you may be using a font in the PDF form that is not compatible with PRO2PDF. Try changing the PDF form field font to Ariel.

Upload the revised PDF form with the same file name as the existing PDF form to overwrite the existing form so there will be no need to remap the fields.

Let us know if you are able to correct the issue by changing the PDF form field font(s).

We remain at your service.

Yes. With Formidable Forms you are able to create “VIEW” with a list of applicants. The view can be merged into a PDF with PRO2PDF and made available for public visitors.

We remain at your service.

Based on your request, we have released an update that adds the function ‘fpropdf_restrict_remote_requests’. When selected, the option setting will explicitly keep data local even when there are unresolved merging issues.

Update the plugin to realize the change. See below for the option location.

We remain at your service.

Yes, our apologies for the delay…. Happy Thanksgiving…(grin)

The functionality has been tested and works on your installation on forms with less fields. This appears to be a memory issue due to the number of fields in the form. Please ask your hosting provider to change the following PHP settings…
memory_limit = 512M
post_max_size = 512M
output_buffering = 4096
max_execution_time = 300
max_input_vars = 4000

After that if the issue persists, reply with the FTP credentials so we may trace the code.

We remain at your service.