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Viewing 25 posts - 376 through 400 (of 2,488 total)
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  • in reply to: Repeatable Fields #26619
    admin
    Keymaster

    Signatures will not work in Repeatable Sections (Repeater fields) with PRO2PDF, however, the functionality does work in our other plugin, E2Pdf.

    If you haven’t tried it, E2Pdf is absolutely amazing it will work along side PRO2PDF. You can migrate your PRO2PDF templates to E2Pdf with our website tool here.

    E2Pdf is fully functional on the WordPress Plugin Repository for one, 1-page PDF template with all features enabled.

    We remain at your service.

    in reply to: Activationen needed with own server (1 Site, 1Form)? #25963
    admin
    Keymaster

    Based on your request, we have released an update that adds the function ‘fpropdf_restrict_remote_requests’. When selected, the option setting will explicitly keep data local even when there are unresolved merging issues.

    Update the plugin to realize the change. See below for the option location.

    We remain at your service.

    Option local to Restrict Remote Requests

    in reply to: Activationen needed with own server (1 Site, 1Form)? #25934
    admin
    Keymaster

    You are correct. Currently, if the local PDFtk fails to merge the data, by default, the plugin uses our service.

    Based on your request, we are creating an update to provide an option to explicitly keep data local even when there are unresolved merging issues. Expect an update in the next few days. 

    We remain at your service.

    in reply to: ‘Other’ value is blank on PDF #25898
    admin
    Keymaster

    Yes, our apologies for the delay…. Happy Thanksgiving…(grin)

    The functionality has been tested and works on your installation on forms with less fields. This appears to be a memory issue due to the number of fields in the form. Please ask your hosting provider to change the following PHP settings…
    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    After that if the issue persists, reply with the FTP credentials so we may trace the code.

    We remain at your service.

    in reply to: Still waiting for feedback #25891
    admin
    Keymaster

    We responded to your request here.

    Your original request was submitted at 3am our local time, please allow up to 24hrs for support to reply.

    We remain at your service.

    in reply to: Qeustions #25889
    admin
    Keymaster

    PRO2PDF only works with Formidable Forms, the plugin does not work with Contact Form 7.

    Contact Form 7 will be added to our other plugin, E2Pdf, Q2 2020.

    We remain at your service.

    in reply to: ‘Other’ value is blank on PDF #25746
    admin
    Keymaster

    Which field has the OTHER option? There’s 100’ish fields…

    We remain at your service.

    in reply to: ‘Other’ value is blank on PDF #25740
    admin
    Keymaster

    Complete this form and let us know where to look.

    We remain at your service.

    in reply to: Some Submissions Not Showing In Dashboard #25567
    admin
    Keymaster

    Visit this support thread for the reply.

    We remain at your service.

    in reply to: Form Entries Not Showing Up In WordPress Admin #25565
    admin
    Keymaster

    Saving data and database storage are functions of Formidable Forms, not PRO2PDF. This sounds like an issue for the outstanding Formidable Forms support.

    Let us know if PRO2PDF is causing any issues. However unlikely, to test, deactivate PRO2PDF and test multiple submissions if the issue goes away let us know by completing this form and you’ll need to include FTP credentials for us to troubleshoot a database issue.

    We remain at your service.

    in reply to: ‘Other’ value is blank on PDF #25210
    admin
    Keymaster

    Please see this support thread.

    We remain at your service.

    in reply to: Activation code is not valid – even though it's activated #25066
    admin
    Keymaster

    Use this form to send us your activation key for further assistance.

    We remain at your service.

    in reply to: Adding shortcode into formidable #24702
    admin
    Keymaster

    The On-Submit Message Box is found at the bottom of the form’s SETTINGS page.

    Here…
    On Submit Message Box

    in reply to: PDF Attachments using information from previuos entries #24677
    admin
    Keymaster

    Make sure the “dataset” parameter of the plugin’s shortcode reads like this dataset=[id].

    If you are still having issues, reply by pasting the shortcode and let us know exactly where you have the shortcode.

    We remain at your service.

    in reply to: Problem with Licence #24676
    admin
    Keymaster

    Your license key expired on October 25th. You may renew by logging into the account page here. Check the spam folder of the email account registered with the plugin be sure you are receiving renewal notices.

    We have reactivated the key and extended the expiration date through tomorrow to provide you with time to renew.

    We remain at your service.

    in reply to: Blank page after form submitted #24601
    admin
    Keymaster

    This sounds like an issue with Formidable Forms, not PRO2PDF. Try submitting a support ticket with Formidable Forms here if the same result happens with or without a PRO2PDF shortcode in the message box.

    If this issue is regarding the PRO2PDF plugin, let us know if you are able to Export PDFs from the plugin’s EXPORT tab.

    We remain at your service.

    in reply to: Confirm Email Attachement #24296
    admin
    Keymaster

    PRO2PDF is designed to map and merge Formidable’s web form data into an existing PDF Forms. So you would need to create a PDF form with all desired form fields, then map the web form to the PDF form.

    Our other plugin, E2Pdf is capable of auto-creating the PDF form based on the web form. So it may be a better option for you. A fully functional version of E2Pdf is available for free on the WP Plugin Repository. The only limitation to the free version is to 1 ‘active’ one-page template.

    Let us know if you have any further questions as we remain at your service.

    in reply to: this plugin does not activate #24171
    admin
    Keymaster

    Done, as requested.

    We remain at your service.

    in reply to: this plugin does not activate #24104
    admin
    Keymaster

    Each time we hear this, it is that the user did not install the Formidable Forms plugin.

    If you have installed the Formidable Forms plugin, then upload a screenshot of the error here.

    If you have not installed Formidable Forms, it’s available in the WP plugin repository.

    We remain at your service.

    in reply to: this plugin does not activate #24103
    admin
    Keymaster

    Each time we hear this, it is that the user did not install the Formidable Forms plugin.

    If you have installed the Formidable Forms plugin, then upload a screenshot of the error here.

    We remain at your service.

    in reply to: Avoid the Download link page after submission #24097
    admin
    Keymaster

    We needed to see your shortcode. Maybe it’s better if we login and take a look, complete this form to provide credentials or reply with a screenshot of the PRO2PDF shortcode in the Form’s Email Notification.

    We remain at your service.

    in reply to: Avoid the Download link page after submission #23988
    admin
    Keymaster

    Paste your shortcode here so we can take a look. NOTE: Inline and download cannot be used in the same shortcode.

    Regarding the email attachment, is your form sending an email without the attachment, or a text file as the attachment, or no email is sent?

    Yes, we can login and take a look if you complete this form.

    We remain at your service.

    in reply to: Avoid the Download link page after submission #23979
    admin
    Keymaster

    Sure, you can download automatically, open automatically, and/or add a CSS style to the download link using one of the plugin’s shortcode parameters:

    download – The merged PDF file will automatically download to users computer or mobile device. And will not open in the browser window.
    Usage: download=”auto”

    class – Style the merged PDF’s link.
    Usage: class = “my_button”

    More parameters found here.

    We remain at your service.

    in reply to: URGENT SUPPORT NEEDED ON LICENSE!!!!! #23972
    admin
    Keymaster

    We have confirmed the expiration date of the subscription was 06/26/2019, however, we are unable to confirm a renewal payment this year.

    Please provide a Paypal Transaction #.

    The account has bee reactivated the account temporally through tomorrow to allow time to work out the activation key issue.

    We remain at your service.

    in reply to: Creating PDF certififcate #23885
    admin
    Keymaster

    Yes, PRO2PDF is capable of providing the expected result of both options.

    We remain at your service.

Viewing 25 posts - 376 through 400 (of 2,488 total)