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We do not offer any subscription plans that do not expire. All initial plans are 1-year, renewals may be 1 to 5 years with higher discounts for additional years.

We confirmed that your licence key did expire on June 9th 2019, however, the plugin will revert to the free version and will still work with one form. The key may be renewed by logging on to the plugins site here, or a new license may be purchased here, once a new or renewed key is active on your WP installation(s), all field map layouts will continue to work.

We remain at your service.

To be clear:
Are you clicking SUBMIT on a Formidable Form that has the option “Do not store entries submitted from this form”? Then, the PDF has no data, but if the option is not checked, the PDF has data?

If yes:
Make sure the PRO2PDF plugin is updated to the latest version. If the plugin is updated, then there are no known issues, we would need to check your installation to find the problem.

Complete this form if you would like us to login and find the problem.

We remain at your service.

Send the OrderID or Activation Key to support @ formidablepro2pdf . com, along with an updated email address and owner’s name so we may research and assign the account so you may renew online with discounts up to 5 years.

We remain at your service.

No activation is needed for servers with PDFtk installed and working. However, if under the hood reads “PDFTK: No” then PDFtk is not correctly installed on the server.

Keep in mind that images and signatures will not be merged when PDFtk is used locally.

This statement is not clear: “Site and Form are not activated by me.” – please reword or provide more details.

If PDFtk is installed, working correctly, and showing YES on the “Under the Hood” tab, then PDFs are generated on your server. Review server logs to check the data.

We remain at your service.

We need to see the PDF, the Formidable Form, and the Field Map Layout to determine the issue.

Based on the description above, if only one option from each field may be selected, then Radio Button fields – not checkbox fields – should be used.

The fastest way for us to help is to upload the PRO2PDF Template here. Or use the link to upload the PDF along with screenshots of the Formidable Form fields and screenshot of the Field Map Layout showing the check/radio field mapping(s). Or provide login credentials and we’ll let you know how to create the field map.

We remain at your service.

The setting is on the Field Map Layout. Change “Flatten PDF form” to YES then save the Field Map Layout.

Optionally, you can also use the flatten=yes shortcode parameter.

We remain at your service.

Your subscription has been refunded.

If PRO2PDF did not meet your needs, try E2Pdf, the new plugin does more than any PDF tool for WP, and we’re just getting started with it! There’s a free download in the WP plugin repository which allows the testing of all features with one template and a one page PDF.

We remain at your service.

See this thread…

Thank you for your continued support of PRO2PDF! We reset and tested your login credentials, check your email.

Reply to the email with your IP address if you are unable to login using this link.

Also, reply to the email if you would like us to move the new Activation Key to your original account.

We remain at your service.

Yes, by adding a conditional statement on the Formidable Form’s email action you can set the email to not send if a condition is reached.

Let us know if you need any further assistance. We remain at your service

The ‘hold harmless’ waiver you cite obligates your customers to hold you harmless, correct?
– Correct

Regarding external dependency, based upon your reply this is my understanding:
– Correct, however to add… the Intranet Version ($69 one-time payment) is required to release all the plugin’s value-added features.

By comparison, e2PDK will always send customer data to an external resource…
– Correct

The feature ‘upload a PDF form to the plugin to auto-generate web forms’ seems to indicate … with matching fields and business logic…
– Matching Fields = YES, Business Logic = NO, PDF is also automatically mapped to the auto-generated web form… (of course…;-)
We tested this feature on PDF forms with over 700 fields, the web form was created in about 5 seconds, give or take a blink of the eye. NOTE: CSS formatting, Radio and Check field labeling and some setup will still be required… but, yeah… it does it.

Do any of these features/extensions require an additional purchase?
– No, 100% of all features and functionality is included. In fact, it’s free with all features included on WordPress.org for one-template with a one-page PDF form. Only multi-page form functionality is missing, which includes conditional logic and spanning a single field of varying data across pages, which had been a stumbling-block in WP PDFing – until E2pdf.

We remain at your service.

Great questions, thank you for asking.

What happens in the event a customer purchases a subscription level that includes multiple sites and/or multiple forms for the first year, but then decides not to renew? How if at all is the functionality of the product affected?
– The plugin reverts to the free version 1-Site | 1-Form.
Field map layouts are saved – not deleted – and can be made active (one at a time) on the site. All will be active if the key is renewed or a new key is purchased.

Is your product licensed under GPL?
– Yes

Does your product’s functionality depend on availability of a remote service or is it atomic to the customer’s site?
– Both options exist. Our server is used if the client server does not have PDFtk installed and active. Our server is also required to merge signatures and images.

Is user-submitted data sent to a remote service or entity?
– Same answer as above.

If so, will you indemnify your customers in the event that process is compromised?
– The user agreement includes a strict hold-harmless waiver.

Do you offer price protection for your subscribers based on initial purchase, or can the subscription renewal price be arbitrarily increased over time?
– There is no specific wording for ‘price protection’, however, the prices have remained the same since release, and we do not expect to change the pricing. There are offers of up to a 30% discount on multi-year renewals.

What are the differences between FormidablePro2Pdf and ePdf? Does ePdf provide more flexibility?
– E2Pdf is far superior not only to PRO2PDF, but to every other WP PDF plugin. E2Pdf includes a PDF document creator, PDF form creator/editor, a visual mapper, conditionals, integrates with multiple form and data capturing plugins and Adobe ESignature, and is feature rich. Additionally, E2Pdf is the only web form auto-generator ever created, just upload a PDF form to the plugin to auto-generate web forms for Formidable Forms, Gravity Forms, Formiator, and Caldera (more to come). The E2Pdf website includes a tool for migrating PRO2PDF templates to E2Pdf.

– PRO2PDF includes optional multi-site licenses, and may be used as a stand-alone plugin when PDFtk is installed on the server, and may be used on intranets. PDFtk is NOT actively updated, so if PDFtk fails to be compatible with WordPress, we will have no option but to abandon the plugin for E2Pdf.

Let us know if you have any follow-up questions. We remain at your service.

We apologize for the delay, we are not sure why your message went to spam.

There is not a way to change the number of pages in a PDF, however as a work-around, you can create additional PDFs and Field Map Layouts then use conditionals and/or conditional statements to dynamically change which layout is used to produce the final PDF.

Our new plugin, E2Pdf, does allow the number of pages to change depending on the data.

Let us know if you need additional support, as we remain at your service.