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You must complete this form and accept the terms and conditions before we access your installation.
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The PDF file may not be compatible. Can you upload the PDF here? Or, provide the site credentials if you want us to look at your installation.
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“Autoscaling” is actually a PDF function within the Font Size called “Auto”. PRO2PDF does not control the font size. Check your original PDF to be sure the field font size is set to “Auto”.
We have confirmed the PDF Font Size of “Auto” does work without issue. If you still experience issue, let us know or complete this
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The PDF form may be incompatible. Can you upload the PDF to our support request form? You may also provide login credentials if you’d like us to take a look for a quicker fix.
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The issue has been corrected, and you should be able to renew the unlimited license key using the same method as listed above.
Additionally, we have extended the expiration through the end of the week to allow you time to renew.
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We may be able to link you to a support thread that can help, or we can provide detailed instructions for your use case. What exactly are you having trouble with, or if you are starting, what are you creating?
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Your refund was issued based on your request made to us, not Paypal.
Opening a payment dispute with any online vendor is never necessary without first allowing the vendor at least 24 to 48 hours to issue the refund. It just makes everyone’s job harder for absolutely no valid reason.
Other services, such as Stripe, charge and penalize vendors for every dispute – even a simple refund request. So give them a chance to refund you without losing additional money due to unnecessary fees. It’s a good online business etiquette and karma.
That said, we remain at your service.
Log in here and click the Renewal link.
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The checkbox “export value” must be “Cab card” or “IFTA license”.
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Humm…. the mapping sounds correct.
Check the “Export Values” for the PDF fields “IFTA license” and “Cab card”. They should match the FF dropdown field values exactly. Use copy/paste to be sure they match! The fields are both space-sensitive and case-sensitive.
Complete this form if you need us to log in and take a look.
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The error “We’re sorry. It looks like you’ve already submitted that.” comes from Formidable Forms, not PRO2PDF. It sounds like you are unable to submit the Formidable Form.
Try testing from the PRO2PDF EXPORT tab to check the functionality of PRO2PDF, and let us know if you receive an error.
If the PRO2PDF export works, take a look at this Formidable Forms post”We’re sorry. It looks like you’ve already submitted that.” and contact Formidable Forms support regarding that specific error.
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Yes, PRO2PDF works with multi-page forms. The described issue sounds like it’s coming from the original PDF form or abandoned/nonworking Field Map Layout(s).
Are you expecting three PDF attachments or are you expecting just one?
Can you merge all three of the PDFs from the PRO2PDF Export Tab?Let us know the answers so we can know the next step in troubleshooting the issue.
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The Field Map Layout may be connected to a different Formidable form.
Try this. Deselect the “Limit Field Map to use Dropdown” setting.
PRO2PDF → SETTINGS → UNCHECK “Limit Field Map to use Dropdown” → SAVENow the Field Map Layout will show up no matter which Formidable Form is selected, and you’ll be able to see which Formidable Form the Field Map Layout is actually connected to.
Let us know if you are not able to correct the issue.
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Our apologies, we mistyped ‘checkbox’.
Are text fields mapping correctly? If so, the dropdown should work the same. Try mapping the dropdown to a PDF text field that is known to work when mapped to a FF text field.
Let us know what happens.
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Checkboxes map directly to PDF text fields without changing any settings.
What is happening when you map your FF checkbox to the PDF text box?
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Confirm the plugin registration key is active.
Confirm you can export the PDF from the PRO2PDF Export tab.
Confirm there are no unused/incomplete/abandoned PRO2PDF Field Map Layouts for the same form that sends email attachments.Let us know the results of your confirmations as we remain at your service.
There are no known issues with the plugin. Ask GoDaddy to provide a security report log so we can check into it.
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Was the PDF attachment ever delivered successfully?
Can the merged PDF be opened from the PRO2PDF Export tab?We remain at your service.
Has the most recent update corrected this issue?
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An update has been created and applied to your installation to correct the issue. Please confirm all is working as expected.
FYI, your PRO2PDF license key has expired, we added 5 days to allow time for tests before renewing. The renewal link is on the left side of this page.
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After checking the site, all appears to be working as expected. PRO2PDF does not change the dimensions of the uploaded image, and the images uploaded to the entries on the site are very large. Too large.
– Consider using a plugin to reduce the size of the images to fit the text box.
– Is the margin that you see the edge of an image in portrait mode?We remain at your service.
Please complete this form to have us log in and look at your installation.
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We removed the incomplete field map layouts and all appears to be working as expected.
Let us know if you have any further issues as we remain at your service.
Yes, that is likely the cause of the issue.
Remove ALL unused, incomplete, discarded, and abandoned field map layouts from your installation – especially those with email attachment(s) selected.
Let us know if the issue is not resolved by removing the field map layout(s).
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