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Just to be sure all is correct… You could try deleting, recreating, and renaming the PDF field, making sure to copy/paste the field name and field value from Formidable… then upload the revised PDF with the same filename to PRO2PDF, delete the existing field mapping and add the new field mapping.
Use this form to share screenshots… we need;
The PDF field’s settings dialog box showing the name of the field
The PDF field’s settings dialog box showing the value of the field
The Formidable Form field from the form editor page
The PRO2PDF field map layout mapping of the two fieldsOr, provide us with login credentials here and we’ll figure it out quickly.
We remain at your service.
We reviewed the screenshots and everything looks okay. This issue has occurred once or twice before, however, we were not provided credentials then so we were unable to determine the cause.
There could be an issue with the nonce, or the plugin may have been altered, we just can’t tell without logging in and tracing what is being sent to our server.
You can try…
…regenerating nonce and other secret keys inside wp-config.php (beyond our support)
…use our new E2Pdf plugin as a work-around
…provide login credentials here so we can locate the issueWe remain at your service.
It is possible you are receiving an incorrect error. Try this… From the plugin’s EXPORT tab, select the Form, a Dataset, and the Field Map Layout, then click the EXPORT button.
Does the merge work or do you receive the same error?
. If same error, please complete this form to provide us with login credentials. Or, use the form to send us a screenshot of the ACTIVATED FORMS tab and the UNDER THE HOOD tab for further renew.. If the merge works, there is an issue with the shortcode, please use the form link above to send us a screenshot of the shortcode and the top part of the Field Map Layout to show all the settings and at least the first mapped field.
We remain at your service.
We forwarded the email we are receiving to you, we are not able to recreate the described issue. Please confirm you are still experiencing the issue, if so, provide us with a Step-By-Step description of what you are doing to recreate the issue.
We remain at your service.
Thank you for letting us know about the bug, we found it and are working on a solution. We have not been able to reproduce a FATAL ERROR, if possible, please complete this form to allow us access to your installation so we may find/fix the fatal error.
We remain at your service.
Currently, merged images may be ‘displayed’ not PDFs, we do not expect to add this functionality to PRO2PDF, however, we may add such functionality to the replacement plugin E2Pdf.
We remain at your service.
The best way to update an existing PDF in PRO2PDF is to download the original PDF by entering [SITEURL]/wp-content/uploads/fpropdf-forms/YOUR.PDF
. Make required changes
. Do not change PDF field names
. Do not change the PDF file name
. Upload the updated PDF to the plugin using the “Upload a PDF file” button on the EXPORT tabAll mappings will work. If you make any changes to the PDF field or Formidable Fields, you’ll need to adjust the Field Map Layout accordingly, but you DO NOT need to recreate the Field Map Layout.
Let us know if you need additional support as we remain at your service.
Sounds like there may be another “Field Map Layout” that is set to send emails when SUBMIT is clicked on the same Formidable Form.
. Disable “Attachments” on any abandoned, test, or failed field map layouts.
. Test the EXPORT functionality from the plugin’s EXPORT tab by selecting the FORM -> DATASET -> FIELD MAP LAYOUTOr, complete this form and we’ll take a quick look at your installation.
Let us know the results.
We remain at your service.
Send screenshots of the plugin’s “Activated Forms” tab and the “Export” tab with the form and field map layout selected to support AT formidablepro2pdf DOT com, be sure to include at least the first two rows of the field mappings. Or complete this form to have us login and take a look at your installation.
We remain at your service.
Send screenshots of the plugin’s “Activated Forms” tab and the “Export” tab with the form and field map layout selected to support AT formidablepro2pdf DOT com, be sure to include at least the first two rows of the field mappings.
We remain at your service.
Our apologies for the issues you are having with the login process. We do seem to have a random login issue with a couple of users that we would absolutely LOVE to fix! However, we cannot duplicate the reported ‘never-ending loop’. We will check the blocked list and add you to the server’s whitelist.
What is your IP address?
We have extended the expiration date through tomorrow, reset the account password, and tested the temporary credentials. All is working as expected and the credentials were sent to the email address on the account.
We remain at your service.
We have never offered a license that does not expire. Additionally, we researched all communications regarding your order and the word “Never” does not exist anywhere in emails or on our site.
However, we did find where you purchased the key in Nov-2016 and renewed in Nov-2017 with Paypal Transaction ID: 28S63792PH423021X, and we found that the text Expires: Never does exist on the Formidable Forms site for their keys. You may have mistaken our site for theirs when you saw the activation key text.
Again, you have our sincere apologies for any misunderstanding regarding your subscription.
We remain at your service.
You have our sincere apologies for any misunderstanding, however, your subscription of UNLIMITED FORMS | UNLIMITED SITES expired on November 2nd. We do not show an upgrade payment for the maximum 5-Year subscription plan that we do offer, as we do not offer a “never expiring license”.
As a professional courtesy, we have extended the expiration date through tomorrow while the activation issue is resolved. If we are incorrect about an upgrade to extend the subscription beyond a year, please forward any payment receipts or confirmation emails to support AT formidablepro2pdf DOT com.
Your current subscription may be renewed by logging into the plugin’s account here. Or, you may purchase a new activation key to change the subscription plan to one with less forms or sites.
We remain at your assistance.
Our apologies for the delay, it appears the forum is not sending us notifications from non-logged in users. We are now trying to locate and fix the issue.
In the meantime we are checking your IP address as it may be blocked from our server.
We’ll be right back with an update!
Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset, tested, and all appears to be working correctly. The temporary credentials were sent to the email address on the account.
If you are still unable to login then reply with your IP address so we may check if it has been blocked.
We remain at your service.
We have not experienced any issue with image resolution. Can you upload a sample of the merged PDF and the uploaded image here?
We remain at your service.
There appears to be a conflict with a Login or Redirect plugin or other code. Please provide FTP credentials here so we may find the origin of the conflict.
We remain at your service.
Auto-renewal is not currently an option, however, you may renew the subscription for up to 5-years by clicking the renewal link on the plugin’s dashboard here.
We remain at your service.
There must be another field map layout for the same form that is set to send a PDF attachment. Check all other PRO2PDF Field Map Layouts to find the cause of the attachment.
If there are no other field map layouts set to send a PDF attachment, then we would need to see the installation as we have not encountered any such issue in the past. Complete this form to have us login and take a look.
We remain at your service.
Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.
Your password has been manually reset, tested, and all appears to be working correctly. The temporary credentials were sent to the email address on the account.
We remain at your service.
We have reviewed the accounts, the first has expired and the second is working as expected. You may renew the expired account by logging in on the plugin’s website and clicking the Renewal button.
Regarding the active key, try disabling the key on the Plugin’s website, then enter the key on the WordPress site, let us know specifically what, if any, issue(s) you have.
We remain at your service.
Click here to login to your account on the plugin’s website to deactivate and manage the keys. Let us know if you have any issues logging in.
We remain at your service.
Unlimited Intranet is for network installations that do not have internet access and requires the user to have PDFtk installed on the intranet server. Note, we do not support PDFtk and are only able provide limited support for intranet installation due to the offline status of intranets.
To use, install PRO2PDF on your site, and install the intranet php file that is delivered after purchase. You will the be able to use the plugin on an unlimited number of forms without an internet connection. However, signatures and images are not supported with the intranet version.
We remain at your service.
Provide the following information so we may troubleshoot the issue…
0. Complete this form if we are able to login to your installation to find and fix the issue.
1. Are you able to “Export” a merged PDF from the Plugin’s “EXPORT” tab?
2. Are you receiving any emails when the form is submitted?
3. If yes, are there any attachments? If yes, what is/are the filename(s)?
4. Are there any other failed, test, or abandoned Field Map Layouts created for the same form, if so, set the “Attach file to Email notifications” to NO.We remain at your service.
Once you successfully create the Field Map Layout, be sure to set the “Flatten PDF form” and the “Attach file to Email notifications” options to “YES”. Also, check the “Email Action” where you want the PDF to be attached.
That’s it. Let us know if you have any issues or need further instruction.
We remain at your service.