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Viewing 25 posts - 601 through 625 (of 2,488 total)
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  • in reply to: Formidable view to PDF #20076
    admin
    Keymaster

    No, graphs require HTML rendering and PRO2PDF is not capable of merging HTML. We expect to eventually add HTML functionality to our replacement plugin E2Pdf, but not at this time.

    The only alternative is to use PDF Java to create the graphs from data in text fields. We do not provide support for PDF Java.

    We remain at your service.

    in reply to: website activation is failing #20061
    admin
    Keymaster

    Login to the plugin website account here and deactivate the key, then reactivate the plugin on the WordPress site. Let us know if the issue persists.

    We remain at your service.

    in reply to: Automatic download error in safari #20058
    admin
    Keymaster

    There may be an issue with the PDF, possibly the size. If possible, upload the PDF to this form for further review.

    We remain at your service.

    in reply to: Automatic download error in safari #20054
    admin
    Keymaster

    We apologize for the delay. You must use the FLATTEN option to view with iPhone or iPad… due to the missing byte from all Apple products… More info can be found here.

    We remain at your service.

    in reply to: Upgrade license #20029
    admin
    Keymaster

    Yes, each PDF field requires a unique name, but the field name DOES NOT “need” to match the Formidable option value. The PDF field’s “EXPORT VALUE” must match Formidable’s Option Value.

    Download, import and examine the example found on this page.

    We remain at your service.

    in reply to: Upgrade license #20013
    admin
    Keymaster

    1. Use the PDF Password field on the Field Map Layout to set the PDF Password. You can enter static text or Formidable Field ID’s or Key’s.

    2. Keep in mind that Checkboxes and Radio Buttons are not the same. Formidable a checkbox field must be mapped to each of the PDF checkbox options, the PDF checkbox option fields must have unique names and the “Export Value” must 100% match the Formidable Checkbox field option. We stongly suggest using copy/paste because spaces, special characters, and capitalization all matter and must match.

    Here is one checkbox example, here is another that includes a free downloadable template.

    We remain at your service.

    in reply to: Mapping only selected fields and formatting the PDF #20004
    admin
    Keymaster

    This can be accomplished by using a Formidable View (or views) to filter the list of courses, then enter the view’s shortcode into the text box that appears when the “Formidable: Dynamic” option is selected from the “Webform Data Field ID” dropdown field on the Field Map Layout.

    Let us know if you need further assistance, we can also create the template for you. Complete this form if you would like a price quote.

    We remain at your service.

    in reply to: Arabic language #19987
    admin
    Keymaster

    Try using the “Unicode” option in the “Language support:” dropdown on your Field Map Layout.

    If that setting does not work, then use our replacement plugin, E2Pdf, which allows you to upload and use your own font(s), and works far better then PRO2PDF.

    We remain at your service.

    in reply to: Upgrade license #19983
    admin
    Keymaster

    2019 is actually next year… enjoy! Thanks for using PRO2PDF!

    We remain at your service.

    in reply to: Upload multiple photos and show them in pdf #19981
    admin
    Keymaster

    Use 6 Formidable File Upload Fields to upload 6 images. All will display on PDF as long as they are not too big. Final PDF should not be more than 5mb-6mb.

    Additionally, generating the PDF will take a bit of time, so it’s best not to email the PDF, but rather email a link to download the PDF. Otherwise, the submit button may take a long time to redirect.

    We remain at your service.

    admin
    Keymaster

    Great, we’re glad you found the issue. Thank you for the update.

    We remain at your service.

    in reply to: Pass values not working #19955
    admin
    Keymaster

    If Form 1 must also be used to create the final PDF, then you’ll need to use the Second Dataset function or you can merge Formidable View(s) using the “Formidable: Dynamic” option choice in the “Webform Data Field ID” dropdown on the PRO2PDF Export Tab.

    We remain at your service.

    in reply to: Pass values not working #19954
    admin
    Keymaster

    Based on your description, if Form 1 is sending all data to Form 2, then you should only be creating a PDF based on Form 2’s data.

    Are there any issues you can see with creating a merge from Form 2 only?

    We remain at your service.

    in reply to: pass values, no pdf #19946
    admin
    Keymaster
    in reply to: Pass values not working #19945
    admin
    Keymaster

    Provide a more detailed description of your issue. Specifically, be sure to further define the term “pass values”.

    We remain at your service.

    in reply to: late renewal #19926
    admin
    Keymaster

    We have reset and tested the account, all appears to be working now. Let us know if you experience any issues.

    We remain at your service.

    in reply to: late renewal #19921
    admin
    Keymaster

    FYI: We have extended the expiration date of your account through tomorrow to allow the plugin to work while you renew the key.

    We remain at your service.

    in reply to: late renewal #19920
    admin
    Keymaster

    The renewal link has been corrected to the upgraded service. You should be able to login to your account and renew the plugin without any issue. Let us know if you require further assistance.

    Yes, multiple renewal notices are sent to the email address on the account. Please check your spam and let us know if we are ending up there.

    We remain at your service.

    in reply to: Renewal #19904
    admin
    Keymaster

    Our apologies, it appears our renewal system experienced an issue after a software update around the time of your renewal. We have corrected the server issue and have manually renewed your account through 09/30/2019.

    We remain at your service.

    in reply to: one of our forms hangs at "loading datasets" #19846
    admin
    Keymaster

    There are no known issues with CentOS7. Sounds like that paticurlar PDF has corrupt or unexpected data that is causing the PDF to fail.

    Regarding “the “select the dataset to export” field hangs indefinitely.” issue, create a Formidable View of the table and add the PRO2PDF shortcode to the view, which will give you a list of all entries with a link to their respective PDF.

    We are willing to find the issue for you, complete this form if you’d like us to take a look. Be sure to provide the exact form and entry that is exhibiting issues.

    We remain at your service.

    in reply to: Fatal Error Message on Activation #19803
    admin
    Keymaster

    Is your WP server on the internet or intranet?

    If internet, try disabling all other plugins and activating PRO2PDF
    . If it works, activate one plugin at a time to find the conflict.
    . If if does not work with all other plugins deactivated, complete this form as we will need to login to troubleshoot the issue. Be sure to include FTP credentials.

    If intranet, you’ll need to purchase the intranet version to use the plugin offline.

    We remain at your service.

    in reply to: Error generating the PDF file #19766
    admin
    Keymaster

    Sounds like there may be an issue with your PDF form…
    Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
    If no, use this form to send us your PDF or login credentials so we may review further.
    If yes, see below…

    Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
    . Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.

    If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.

    We remain at your service.

    in reply to: Error generating the PDF file #19765
    admin
    Keymaster

    Sounds like there may be an issue with your PDF form…
    Q. Are you able to EXPORT merged PDFs from the plugin’s EXPORT tab?
    If no, use this form to send us your PDF or login credentials so we may review further.
    If yes, see below…

    Or, there may be other test, failed, or abandoned field map layouts for the same Formidable form that are set to send attachment.
    . Check all other Field Map Layouts for the same Formidable form to be sure they are working or disabled.

    If the above does not help, use this form to provide us with login credentials or upload a PRO2PDF template of your field map layout.

    We remain at your service.

    in reply to: PDF's not working (Error.txt) sent instead. #19708
    admin
    Keymaster

    Complete this form to have us login and take a look. The login credentials that were originally provided were invalid, be sure to test them before submitting the form.

    We remain at your service.

    in reply to: Resume Template? #19663
    admin
    Keymaster

    Producing a PDF that requires data to Expand/Contract is very difficult to achieve due to how PDFs Forms are created. Using the “FORMIDABLE: DYNAMIC” option with Formidable views, PRO2PDF may be able to accommodate the requirement, to some degree, but not without significant limitations such as spanning data across pages and moving PDF form fields.

    Our replacement plugin E2Pdf.com will eventually be the most flexible option, however as of today, the Expand/Contract functionality has not yet been released.

    We do not know of any viable options for WordPress to produce the type of PDF you have requested without coding.

    We remain at your service.

Viewing 25 posts - 601 through 625 (of 2,488 total)