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Viewing 25 posts - 851 through 875 (of 2,488 total)
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  • in reply to: some fields does not comes to pdf #18479
    admin
    Keymaster

    If field data is not saving in Formidable Forms, then PRO2PDF will not merge any data to the PDF. Any issue saving field data is a Formidable Forms support question, not PRO2PDF. However, before you ask them for assistance, ask your hosting provider to make the following PHP setting changes, and test the issue…

    memory_limit = 512M
    post_max_size = 512M
    output_buffering = 4096
    max_execution_time = 300
    max_input_vars = 4000

    Your password has been manually reset and emailed to the address on the account.

    We remain at your service.

    in reply to: Where's the dataset #18475
    admin
    Keymaster

    The [empty] text comes from the “Use as Dataset Name?” radio button field found on the field map layout, it means the selected field is blank. Change the selected field to a field that uniquely defines the entry (dataset) and save the field map layout.

    To use the local version of PDFtk, you must select the “Enable local PDFTK” option on the plugin’s SETTINGS tab, there is no need to edit the fpropdf.php file.

    We remain at your service.

    in reply to: Where's the dataset #18473
    admin
    Keymaster

    Refer to the pdflabs.com website to install PDFtk, we do not offer support for the PDFtk tool.

    We remain at your service.

    in reply to: Where's the dataset #18460
    admin
    Keymaster

    A “Dataset” is a “Formidable Entry”. (Dataset = Formidable Entry)

    The PDF is going to our server to use the PDFtk cross-platform tool. If you install PDFtk on your server, the PDF will stay on your server. NOTE: Signatures and images are not supported when using the local PDFtk option found on the plugin’s SETTINGS tab.

    We remain at your service.

    in reply to: Plugin Incomplete #18452
    admin
    Keymaster

    The zip file is the same, you must enter the activation key into the plugin’s “Activated Forms” tab to realize the features of the paid version.

    We remain at your service.

    in reply to: I need help to setup mapping to pdf #18449
    admin
    Keymaster

    No, you do not need to purchase Acrobat, you can use any PDF Form program or app that is Acrobat compatible like pdfescape.com or our new plugin, E2Pdf.com which is due to be release today or tomorrow.

    We have paused our fiverr gig, however, we are taking paid support request here on our site.

    We remain at your service.

    in reply to: Split: Upgrade licence problem. #18447
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset and the temporary credentials emailed to the address on the account.

    We remain at your service.

    in reply to: Pdf form no longer working #18420
    admin
    Keymaster

    If you are using the free version you can just reinstall the plugin. Be sure you export your template first as all will be lost when you reinstall.

    If you were using the paid version, please provide the order number, activation key, email address, or old URL so we can find your account.

    We remain at your service.

    in reply to: Multistep #18418
    admin
    Keymaster

    Yes, PRO2PDF will fill the non-disclosure form. You’ll also need Formidable’s Signature Plugin for the electronic signature requirement.

    Complete this form if you would like a quote for us to create any part of this project, or let us know if you have any questions along the way.

    We remain at your service.

    in reply to: Renewal #18412
    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset, the temporary credentials were emailed to the address on the account.

    We remain at your service.

    in reply to: How to include user name with PDF document name in email? #18411
    admin
    Keymaster

    We’ve provided support for this question on this thread and by email. Reply to support AT formidablepro2pdf DOT com if you require further support.

    in reply to: Password Reset is not working #18410
    admin
    Keymaster

    We have answered your support request on this thread and by email. Please reply to support AT formidablepro2pdf DOT com for further assistance.

    We remian at your service.

    in reply to: Download shortcode #18407
    admin
    Keymaster

    What do you mean by “attach the name”?
    You may add Formidable’s User_ID field to the form, then…
    . Map the userID field to the PDF in the Field Map Layout

    Or, to use the user name in the PDF Filename,
    . Add the User_ID’s field_ID in the shortcode with the filename=”xyz” parameter, like this filename=[123] where [123] is the User_ID field.
    . And/or, add the User_ID’s field_ID to the “Name of Field Map (will be used as default filename):” field on the Field Map Designer.

    Let us know if you need further assistance as we remain at your service.

    in reply to: URL has changed and I can't get in to update account #18391
    admin
    Keymaster

    Our apologies for the issues you are having with the login process. Your password has been manually reset, the temporary credentials have been emailed to the address on the account.

    Let us know if you have any issues, as we remain at your service.

    in reply to: Pre-sale – create custom form to pdf #18386
    admin
    Keymaster

    You’ll need to create a PDF form for the web form data to merge to. Do you have the PDF Form, or a Word Doc you would like the final document to look like? Here’s the demo video of how to create the field map layout and add the shortcode to the web form.

    Complete this form if you need us to create the PDF or data merge.

    We remain at your service.

    in reply to: some values of formfields do not display in generated PDF #18382
    admin
    Keymaster

    If data in web form fields are filled after the form is submitted, then you’ll need to send the PDF as a link in the email by placing the PRO2PDF shortcode in the body of the email, or in a Formidable View.

    Let us know if you require more assistance as we remain at your service.

    NOTE: We have sent temporary login credentials to the email on the account.

    in reply to: Upgrade Or Renew #18368
    admin
    Keymaster

    Your upgrade is complete, thank you for using PRO2PDF.

    We remain at your service.

    in reply to: Upgrade Or Renew #18365
    admin
    Keymaster

    The issue with the upgrade form has been resolved, tested, and is now working correctly. Let us know if you have any further issues as we are able to manually upgrade your account.

    We remain at your service.

    in reply to: Get started #18364
    admin
    Keymaster

    Change the shortcode’s dataset=xx parameter to dataset=[id] to download the current entry, as shown on the demo video at 3:25.

    The new version is a totally new plugin and the beta version will be available to current PRO2PDF subscribers at no charge. Both plugins may be used at the same time.

    We remain at your service.

    in reply to: Email PDF form #18357
    admin
    Keymaster

    PDF’s are attached to Formidable Form’s email actions.

    You can select/deselect which email actions the PDF is attached to from the “Attach file to Email notifications” field on the PRO2PDF field map layout.

    We remain at your service.

    in reply to: Upgrade Or Renew #18356
    admin
    Keymaster

    You’ll need to purchase an upgrade. The renewal will default to 1 month rather than 1 year. You’ll receive a $2 credit on the renewal page ($13 for 1-year).

    We remain at your service.

    in reply to: How to include user name with PDF document name in email? #18349
    admin
    Keymaster

    We answered this question on the previous support post here. Let us know if the solution is does not work for your requirement.

    We remain at your service.

    in reply to: Password Reset is not working #18338
    admin
    Keymaster

    We sent login credentials to the address on the account.

    Regarding the user name question, add a Formidable User_ID to the web form and a hidden field with a default value of [login] or [first_name] or any other Formidable Default Value shortcode and map the fields to PDF fields.

    We remain at your service.

    in reply to: Get started #18330
    admin
    Keymaster

    We logged in and changed the dataset name to the 2nd mapped field [267](Name), however you can change it to any other field that you’d prefer by selecting the radio button on the first column of the Field Map Layout and then save the Field Map Layout.

    If you need a different list with download links, we also created this Formidable View list of entries that includes a download link for each entry. You can edit the view to create a better list for your needs.

    Regarding your question: “…isn’t there any way to make it a little bit easier to use?
    Yes, we agree, that’s why we created a replacement plugin that will be released next week called E2Pdf. E2Pdf is much easier to use. We have also created a conversion tool to convert PRO2PDF templates to E2Pdf templates. Visit the website here to sign up to receive the beta version once it’s released.

    We remain at your service.

    in reply to: Gravity Form Fields Mapped to Custom PDF #18320
    admin
    Keymaster

    PRO2PDF does not work with Gravity Forms. Gravity Forms will be added to our newest plugin called E2Pdf. The beta version will be released soon, however, Gravity Forms may not be added for a couple of months.

    We remain at your service.

Viewing 25 posts - 851 through 875 (of 2,488 total)