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Viewing 25 posts - 926 through 950 (of 2,488 total)
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  • in reply to: Superscript is not working in flattening PDF #17996
    admin
    Keymaster

    We provided a reply to this request on this thread last Friday morning. It appears the PDF font is causing the issue. Try changing the font and let us know the results of your efforts.

    We remain at your service.

    in reply to: Expandable PDF merge and data capture #17989
    admin
    Keymaster

    PRO2PDF is not capable of ‘randomly’ spanning data across pages or ‘automatically’ spawning new pages. All PDF forms must include preset/pre-sized fields. That said, we have assisted many users in creating multiple PDF forms for the same Formidable form and dynamically selecting which PDF form to use based on Formidable form data such as the number of entries in a repeatable section or conditionally completed fields.

    However, our future version of PRO2PDF will span data and spawn new pages. Named E2Pdf and now accepting beta tester requests, E2Pdf is currently in Alpha testing with a beta version expected in March.

    “Day being entered” may be captured by using one of the following methods…
    1) the plugin’s “Current Date” field map format, or
    2) the “Formidable: Created at” option found in the field map layout’s “Webform Data Field ID” dropdown field. or
    3) Add a hidden field to the Formidable form with [date] as the default value.

    We remain at your service.

    in reply to: Bad PDFs – no longer able to open attachment #17980
    admin
    Keymaster

    If there was an update, can you ask them to revert back to the prior version?

    in reply to: Bad PDFs – no longer able to open attachment #17979
    admin
    Keymaster

    No. This appears to be caused by an update to the server’s cURL or PHP software, but we have not found the exact cause or a fix for the issue. The PDF’s base64 encoding is being modified and unable to be decoded on our server. Are you able to check with your hosting provider and find out if cURL or PHP was updated around the time the issue began?

    We are still working on this and remain at your service.

    in reply to: Image URL (now "Website/URL") Field not merging to PDF #17975
    admin
    Keymaster

    Sure, send to support AT formidablepro2pdf DOT com, and we’ll checkout the functionality on our side.

    We remain at your service.

    in reply to: How to insert a superscript format in flatten PDF #17972
    admin
    Keymaster

    Try changing the font or using the “Unicode” setting on the “Language support:” dropdown on the options of the Field Map Layout.

    A work-around would be to set the PDF fields to READ ONLY and don’t use the flatten option.

    We would be glad to reproduce this issue ourselves, are you able to provide a copy of the PDF and specifics of how the superscript is being saved in the Formidable Form entry?

    Additionally, we have not heard back from you regarding other past support requests, are you able to respond to those?

    We remain at your service.

    in reply to: Bad PDFs – no longer able to open attachment #17969
    admin
    Keymaster

    This is an odd issue, we are going to need FTP access to troubleshoot the cause. Use this same form to provide the credentials.

    We remain at your service.

    in reply to: Bad PDFs – no longer able to open attachment #17966
    admin
    Keymaster

    PRO2PDF files are located here: https://www.curesworks.org/wp-content/uploads/fpropdf-forms/

    Take a look at the file and let us know if you find any issues. Optionally, you may complete this form to have us login and take a look at your site’s installation.

    We remain at your service.

    in reply to: Bad PDFs – no longer able to open attachment #17964
    admin
    Keymaster

    There are no known issues with updates. We’ll need further information to help identify the cause.

    . Are you able to export PDFs from the plugin’s EXPORT tab?
    – If not, download the PDF the exists on the server, open and inspect the file for any obvious issues.
    . Are the attachments PDFs, and are they still named correctly?

    Let us know the results.

    We remain at your service.

    in reply to: Can't activate website #17960
    admin
    Keymaster

    As requested, we have reset your password to the temporary password and sent the temporary password to the email address on the account.

    We remain at your service.

    in reply to: permission problem, but nothing changed? #17959
    admin
    Keymaster

    Could have been an issue with the server, however, the issue was not with PRO2PDF as we have over 2000 installations with none experiencing this issue.

    We suggest submitting a support request with the hosting provider(s) to determine if they were experiencing an issue.

    We remain at your service.

    in reply to: permission problem, but nothing changed? #17955
    admin
    Keymaster

    We simply Deactivated/Activated the Formidable Forms and WordFence plugins, then all began working as expected. We do not believe this issue was related to PRO2PDF, but rather a recent update of another plugin, as there were other issues with ‘saving’ data and files to the server…

    We remain at your service.

    in reply to: permission problem, but nothing changed? #17952
    admin
    Keymaster

    All appears to be working as expected now. Please confirm and let us know if assistance is still required.

    We remain at your service.

    in reply to: permission problem, but nothing changed? #17951
    admin
    Keymaster

    Yes, thank you. We’ll get back to you as soon as we find/fix the issue.

    We remain at your service.

    in reply to: permission problem, but nothing changed? #17948
    admin
    Keymaster

    All is working as expected on our side, and all is fine when checking your account with us. Please provide futher details, or complete this form and we will take a look at the issue.

    We remain at your service.

    in reply to: Migrating to a new install #17942
    admin
    Keymaster

    Use the plugin’s TEMPLATES tab to export and import field map layouts. If you are using repeatable sections, disable the repeatable option(s) before exporting, then enable the option(s) after importing the template.

    Also, before exporting templates, be sure to enable the “Use field keys instead of field IDs” option located on the plugin’s SETTINGS tab.

    We remain at your service.

    in reply to: Plugin won't activate: fatal error #17935
    admin
    Keymaster

    We have posted an update to the plugin which avoids this conflict. Update or reinstall the plugin to realize the change.

    Thank you for letting us know about the issue. We remain at your service.

    in reply to: Image URL (now "Website/URL") Field not merging to PDF #17931
    admin
    Keymaster

    This issue has been resolved in the latest update now available from the WP Plugins page.

    We remain at your service.

    in reply to: Auto-update to v2.82 not working #17930
    admin
    Keymaster

    The update issue has been resolved with a new update which is now available from the WP Plugins page.

    We remain at your service.

    in reply to: Auto-update to v2.82 not working #17926
    admin
    Keymaster

    This appears to be an issue with WordPress.org, we are currently working with them to resolve and will update this support thread when the issue is resolved.

    We remain at your service.

    in reply to: Can't login to my account to manage my licence #17923
    admin
    Keymaster

    We apologize for the issues with your login credentials. Your password has been manually reset and emailed to you.

    We remain at your service.

    admin
    Keymaster

    Regarding “Is that possible to display the Current Entry ID.”, simply use [id] to display the current entry ID.

    admin
    Keymaster

    Can you confirm that the output of this conditional statement [if 65][65][/if 65] is the value of [65]? If so, we are not sure how to help with a custom shortcode that is not a Formidable Forms shortcode.

    We remain at your service.

    admin
    Keymaster

    We are curious Barb, how you would use WPML in this situation?

    in reply to: Re-uploading revised PDF #17912
    admin
    Keymaster

    Our apologies, it appears Formidable’s 3.0 update had a couple of bugs. The form is working as expected now, please try again, and thank you for the notification.

    We remain at your service.

Viewing 25 posts - 926 through 950 (of 2,488 total)