admin

Forum Replies Created

Viewing 25 posts - 1,226 through 1,250 (of 2,488 total)
  • Author
    Posts
  • in reply to: change activated forms formidablepro2pdf #16607
    admin
    Keymaster

    Sure, enter the key into the new installation and all should work. If not, you’ll need to login to your account on our site and disable the current site, then enter your key in the new installation and all will work.

    Let us know if you have any issues. We remain at your service.

    in reply to: Deleting old field maps #16600
    admin
    Keymaster

    From the plugin’s Export tab, select the Form, then the Field Map Layout, then click the “Delete Entire Field Map” button located below the field mappings.

    We remain at your service.

    in reply to: Custom help #16598
    admin
    Keymaster

    PRO2PDF will only fill-in a PDF form, it will not create pages or create/delete sections of a page. As a work-around we have created additional versions of a PDF form which are changed dynamically based on how much data is entered into the Formidable Form.

    For instance, if a form could have 1 to 5 entries in a repeatable section, we would map 5 PDF forms (1 with one entry, 1 with two entries, 1 with three entries, etc…) Then dynamically create the PRO2PDF shortcode based on the number of repeatable entries.

    We realize this is an industry-wide issue and our future version of PRO2PDF (called e2PDF) will create pages or create/delete sections of a page. We expect to have a beta version ready by sometime in November.

    We remain at your service.

    in reply to: Lost Password Emails not showing up #16595
    admin
    Keymaster

    We replied to this support thread

    in reply to: Can't acccess Account : Urgent #16594
    admin
    Keymaster

    Thank you for letting us know about the lost password email not be received, we are checking into the issue.

    As requested, a manual email has been sent to gbidd**@power**.***

    We remain at your service.

    admin
    Keymaster

    If not possible, try disabling all plugins except Formidable Forms and then reinstall and activate PRO2PDF.

    We remain at your service.

    admin
    Keymaster

    This is not an issue we have seen or experienced in the past, complete this form if it is possible for us to login and troubleshoot your installation.

    We remain at your service.

    in reply to: Charged twice for update #16573
    admin
    Keymaster

    It appears you renewed for $15 and also purchased an upgrade from 2 forms to 10 forms, which cost $10. Would you like the $10 refunded and a downgrade to 2 forms?

    We remain at your service.

    in reply to: Purchased but no reply #16572
    admin
    Keymaster

    Our apologies, however, your email was not received. Please resend to support AT formidablepro2pdf DOT com and we’ll immediately work on the field map layout.

    We remain at your service.

    in reply to: Naming PDF #16571
    admin
    Keymaster

    You may use one or more Formidable Form Field Shortcodes and/or static text in the Field Map Layout’s “PDF file name in e-mails:” field.

    We remain at your service.

    in reply to: Split: Generate PDF filename from field #16562
    admin
    Keymaster

    We do not offer PHP support, please provide more detailed information if you would like our assistance.

    We remain at your service.

    in reply to: dynamic form in php get the dataset #16559
    admin
    Keymaster

    We are not able to provide PHP support, however, we are willing to help with your project, please provide more detailed information.

    We remain at your service.

    in reply to: Dynamic Fields / Look Ups #16558
    admin
    Keymaster

    Use Formidable’s Lookup fields to accomplish your requirements. Or, after the user selects the dropdown choice and clicks submit, open a form with the selected data.

    If you require more assistance, please provide more detailed information.

    We remain at your service.

    in reply to: Paying using credit card #16526
    admin
    Keymaster

    Paypal will take a credit card without creating an account. Let us know if that option is not possible for you and we will provide an alternative.

    We remain at your service.

    in reply to: PDF not being attached & HTML not working #16525
    admin
    Keymaster

    The PDF not attaching is likely due to a non-working field map layout for the same form that is set to send an attachment. Delete any unused field map layouts or change the attachment option.

    The email’s HTML issue is one the great support team at Formidable Forms. Check this post and go from there… Why is there HTML showing in my email?

    Let us know if the attachment issue is resolved. We remain at your service.

    in reply to: pdf shows different details than the logged in user #16514
    admin
    Keymaster

    Complete this form if you want us to login and take a look to find & fix the issue quickly. Or, send us a screenshot of the shortcode and where it’s located to begin troubleshooting the issue.

    We remain at your service.

    in reply to: Cant pull records into pdf #16492
    admin
    Keymaster

    dataset=[4600] would refer to a field ID #4600 in the form.

    dataset=[id] results in the current entry ID when used in a Formidable Email Action, View, or On Submit Message Box.

    Where is your shortcode located, and what is the result of the shortcode that the user is seeing?

    We remain at your service.

    in reply to: Split: Address Format and Calculations #16491
    admin
    Keymaster

    What is happening when you use the “Address” option on the format dropdown located on the field map layout?

    The zip code question is one for the outstanding support team at Formidable Forms. Let us know if you have a question about the field map layout or merging to PDF.

    We remain at your service.

    in reply to: Forms to PDF project #16487
    admin
    Keymaster

    Yes, PRO2PDF will work for your project. Attach the PDF form and any additional job specifics to this form so we may provide a cost to complete the work.

    We remain at your service.

    admin
    Keymaster

    Glad you were able to make everything work. Regarding the email field, you can enter the email field into the Email Action’s TO: or CC: or BCC: field to send the email and attachment to the user.

    We remain at your service.

    admin
    Keymaster

    Take a look at this PDFEscape demo, make sure not only the field “Name” but also the “Value” matches EXACTLY.

    We remain at your service.

    admin
    Keymaster

    To troubleshoot the signature plugin yourself, enable WP’s 2017 theme and disable all plugins except Formidable Forms, signature plugin, and PRO2PDF then test the signature. If it works, add the theme and plugins one at a time and test until you find the conflict. If the signature still does not work, we would need to debug the plugin on your server.

    We remain at your service.

    admin
    Keymaster

    We did not receive your email, please upload the PDF using this form.

    Regarding the signature, we would need to login to your installation to troubleshoot the issue as there are no outstanding issues with using the signature plugin. Login support request

    We remain at your service.

    admin
    Keymaster

    Regarding the Radio Button. Sounds like the PDF Radio Button “Option Value” does not match the Formidable Radio Button Option Value. Send a copy of the PDF and a screenshot of the Formidable Radio Button to support @ formidablepro2pdf DOT com for further evaluation.

    Regarding the signature, sounds like you may be using Local PDFtk, if so, signatures and images will not merge. If not, make sure the “Signature” format is selected in the field map layout, if it is selected, then we may need to take a look at your installation, if possible, please complete this form.

    We remain at your service.

    in reply to: Not working #16474
    admin
    Keymaster

    Our plugin is an add-on to Formidable Forms. You must install the Formidable Forms plugin to use PRO2PDF.

    We remain at your service.

Viewing 25 posts - 1,226 through 1,250 (of 2,488 total)