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Viewing 25 posts - 1,276 through 1,300 (of 2,488 total)
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  • in reply to: Plugin paid for but not received link yet #16294
    admin
    Keymaster

    Your 30-day license key was emailed to you after your $2 purchase, then your account was upgraded to a one year subscription after you purchased the $13 upgrade. You should not be ‘waiting’ for anything at this point.

    We will resent the activation key to your email on file (john@forte*****sign.com.**). Check your spam folder and let us know if the activation key has been received.

    We remain at your service.

    in reply to: Split: Character settings #16288
    admin
    Keymaster

    We made a server change today which allows the PDF to remain editable with Hebrew (and other languages) characters.

    Let us know if you have having any issues.

    We remain at your service.

    in reply to: Formidable form #16285
    admin
    Keymaster

    Yes, we are more than happy to assist.

    Email the PDF form and a link to the Formidable Form to support AT formidablepro2pdf DOT com for further assistance.

    We remain at your service.

    in reply to: Attach PDF form to Second Form's Email #16284
    admin
    Keymaster

    The only way to “attach” a PDF from a different form is to add hidden fields to FORM B that are populated by using Formidable’s “Get Value from Entries” shortcode. Then create a field map layout from FORM B to merge to the FORM A PDF…

    Alternatively, you can place a link in FORM B’s email message to FORM A’s PDF, which is much easier.

    Let us know if you need more assistance with these options.

    We remain at your service.

    in reply to: Custom Job? #16283
    admin
    Keymaster

    We are currently working on this request. Are you able to email your API Key to support AT formidablepro2pdf DOT com?

    We remain at your service.

    in reply to: I signed up formidablepdf… #16282
    admin
    Keymaster

    Sure, what is your order number?

    We remain at your service.

    in reply to: Email not sent by form #16281
    admin
    Keymaster

    Check the field map layouts to see if the non-working attachments have more than one field map layout, if they do, delete the extra field map layouts or deselect the “Attach” option.

    If there are no additional layouts, let us know if the PDFs are generating from the plugin’s Export tab without error. If they are, we may need to take a look at the installation, complete this form if possible.

    We remain at your service.

    in reply to: Split: Character settings #16267
    admin
    Keymaster

    Hebrew letters are working with all our tests (example). Exactly what issue are you having?

    Complete this form if we are able to take a look at your installation to troubleshoot the issue?

    We remain at your service.

    in reply to: This activation code is not valid. #16264
    admin
    Keymaster

    It appears your subscription expired and was renewed after this support message. Let us know if there are any further issues.

    We remain At Your Service.

    in reply to: Split: Character settings #16244
    admin
    Keymaster

    By Tuesday we should know.

    We remain at your service.

    in reply to: Please Help #16218
    admin
    Keymaster

    We are a third-party add-on to the Formidable Forms plugin. You MUST install the Formidable Forms plugin to use this PRO2PDF plugin.

    We remain at your service.

    in reply to: Split: Character settings #16214
    admin
    Keymaster

    We will investigate Hebrew letters and update you soon.

    We remain at your service.

    in reply to: clear button search #16205
    admin
    Keymaster

    This is a question for the great support team at Formidable Forms. This forum only supports the PRO2PDF plugin.

    We remain at your service.

    in reply to: Character settings #16201
    admin
    Keymaster

    We replied to your request here.

    in reply to: Split: Character settings #16200
    admin
    Keymaster

    The option is on the plugin’s “EXPORT TAB” just below the “Attach file to Email notifications” option, labeled “Language support:”.

    We remain at your service.

    in reply to: Form and PDF not merging #16197
    admin
    Keymaster

    Our apologies, it appears our response by email did not reach our server and was not forwarded to you… Here’s the response we sent on July 19 at 9:52am….

    “If you have more than one field map layout for a Formidable form, you must deselect the email option on all non-working field map layouts, also it would be better to delete all abandoned layouts.

    Let us know if you are not receiving the PDF after the above has been confirmed. We remain at your service.”

    admin
    Keymaster

    Ah yes, the issue is only resolved for multiselect fields in repeatable sections, we will fix the multiselect issue with regular dropdown fields and update you again when the fix is ready for download.

    We remain at your service.

    admin
    Keymaster

    Did you update the plugin to the latest version?

    We remain at your service.

    in reply to: License Issue #16179
    admin
    Keymaster

    It appears the site’s unique ID was replaced on 2017-07-27 at 14:51:58 which caused the issue, which is now resolved.

    We remain at your service.

    admin
    Keymaster

    We have release an update which addresses the issue, please update the PRO2PDF plugin to correct the dropdown field’s multiselect merge.

    We remain at your service.

    in reply to: Help #16176
    admin
    Keymaster

    Sure, we can likely help. Use this form to submit your support request.

    We remain at your service.

    in reply to: PDF #16175
    admin
    Keymaster

    We offer a $10 add-on plugin to save the PDF in a folder on local web server. Other than sending by email, we do not offer any other PDF saving method. Microsoft Outlook may offer some additional email and attachment handling automation.

    Legality of Formidable’s e-signature is dependent on your industry standards. We use it combined with the IP and email addresses in the insurance industry for legal acceptance. Formidable Forms answered the question about their signature plugin this way.

    admin
    Keymaster

    For repeatable sections, you must use one of the two repeatable format options located in the “Format” dropdown on the field map layout.

    For multiple selection functionality, there appears to be a bug, we will work on this and update you soon. Thank you for the support request.

    We remain at your service.

    in reply to: I need help with the plugin #16165
    admin
    Keymaster

    Not directly, however, you may add Formidable Views by selecting “FORMIDABLE: DYNAMIC” from the “Webform Data Field ID” dropdown in the field map layout. Or, create a new form that imports the required data from various datasets using Formidable’s Get Value from Entries shortcode then create the field map layout to map your PDF.

    Let us know if you need assistance specific to achieving your goal.

    We remain at your service.

    in reply to: Mapping multiple form fields to one field on the PDF #16163
    admin
    Keymaster

    Sure, we can help but we need more specific information about what you are trying to accomplish.

    BTW, a calculated text field has nothing to do with numbers, it’s specifically for combining text fields.

    We remain at your service.

Viewing 25 posts - 1,276 through 1,300 (of 2,488 total)