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Viewing 25 posts - 1,351 through 1,375 (of 2,488 total)
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  • in reply to: Trying to buy but ask for key #15752
    admin
    Keymaster

    OVRAPPORT is not a key. Have you purchased a trial version that you want to upgrade, or a yearly subscription that you are renewing? If you have not purchased either, then you do not need a key and you’ll need to purchase from these options.

    We remain at your service.

    in reply to: Trying to buy but ask for key #15750
    admin
    Keymaster

    The PRO2PDF key is located on the plugin’s “Activate Forms” tab.

    We remain at your service.

    in reply to: PDF email attachment problem #15724
    admin
    Keymaster

    No, inline does not “auto download” and visa-versa… specifically, inline forces the document to open on a new tab. You can have two shortcodes in the on submit message box, one for the user to click and another to auto download.

    However, it still appears your WP install has an issue with redirecting when the auto download parameter is used.

    We remain at your service.

    in reply to: PDF email attachment problem #15722
    admin
    Keymaster

    Try disabling all plugins except the Formidable plugins, if all works as expected then add the plugins back one-by-one and test until you find the plugin causing the redirect. Let us know the result.

    We remain at your service.

    in reply to: PDF email attachment problem #15721
    admin
    Keymaster

    It appears your site has redirect or security plugin(s) that is preventing PRO2PDF from resolving the PDF download link. We are unable to access the dashboard to troubleshoot any further. Try adding inline=1 to the end of your shortcode and remove the download=”auto” parameter.

    This is not an issue we have seen since the release of the plugin 2 1/2 years ago.

    Complete this form if you would like us to troubleshoot your server/installation issue.

    We remain at your service.

    in reply to: PDF email attachment problem #15719
    admin
    Keymaster

    What is the correct format for these fields?
    1
    Provincia del Luogo di Nascita *

    Provincia del Luogo di Nascita is invalid
    Stato del del Luogo di Nascita *

    2
    Provincia del Comune di Residenza *

    Provincia del Comune di Residenza is invalid
    Stato del Comune di Residenza *

    3
    Numero di telefono per eventuali comunicazioni *

    Numero di telefono per eventuali comunicazioni is invalid

    in reply to: PDF email attachment problem #15715
    admin
    Keymaster

    The automatic download function works perfectly with the Chrome browsers, copy/paste your shortcode here and a link to your form, if possible, for further review.

    We remain at your service.

    in reply to: Questions #15711
    admin
    Keymaster

    There is a pricing option – UNLIMITED INTRANET $69/Yr is that option for use on a private lan or users without internet? Can you explain the use case.
    – This option requires PDFtk on your web server. All versions have an “unlimited option” when purchasing a 5 year subscription. Email us at support AT formidablepro2pdf DOT com for a 5-year subscription link.

    why is Formidable Signature grayed out?
    Merging images, including signatures, is not available with the intranet version.

    Is Formidable’s email action encrypted when the pdf is sent?
    – Not by default, as Formidable uses WP’s email functionality, however, you can install a third-party SMTP plugin for more advanced email sending options.

    can you Password Protect the sent pdf
    – Yes

    can you attach images in a form and then include those images or attachments with the pdf that is emailed?
    – Yes

    We remain at your service.

    in reply to: docomentation #15704
    admin
    Keymaster

    Our demo video is the only step-by-step instructions we have published. Let us know if you need assistance beyond the video.

    We remain at your service.

    in reply to: PDF email attachment problem #15697
    admin
    Keymaster

    How documents are opened in Chrome is a browser setting, not a feature of PRO2PDF.

    See more here.

    We remain at your service.

    in reply to: PDF email attachment problem #15651
    admin
    Keymaster

    If possible, complete this form and we’ll take a look to quickly troubleshoot the issue. If not possible, then please provide a screenshot of the Form #2’s “Email Notification” page and a screenshot of the PRO2PDF field map layout screen with Form #2 and the field map layout selected. And, provide answers to the following;

    . How many field map layouts exist for Form #2? (Check for test, abandoned, or incomplete layouts if any exist, delete the layout(s) or disable the email attachment option)
    . Clarify (expand on) your statement “If I check the Notify Email checkbox I recieve[sic] the PDF in the email, but I lose many of the recepients[sic], I get just 1 email on 1 address instead of 3.”
    . Regarding workflow and the original PDF Form, how is Form #1 related to Form #2?

    We remain at your service.

    in reply to: I need help #15649
    admin
    Keymaster

    If it’s just a mapping issue we have staff available who are not backlogged, it can likely be done in two days or less.

    We are likely to deactivate Fiverr again today so it’s best to request the work be done using this form and we’ll provide you with a quote before we begin.

    in reply to: automatic PDF Generator #15602
    admin
    Keymaster

    We replied to your last message, see here. http://www.formidablepro2pdf.com/support/subject/pdf-4/

    We remain at your service.

    in reply to: I need help #15591
    admin
    Keymaster

    We are backlogged on Fiverr right now. How (specifically) can we help?

    We remain at your service.

    in reply to: PDF Save Location #15589
    admin
    Keymaster

    Merged PDF files are created on-demand based on data that is saved in Formidable Forms. PDFs are only “saved” by the user on the user’s system, or as an attachment in emails. Merged PDFs are not saved on the server.

    The original PDF Forms are saved on the server in the plugin’s folder, without the user’s data.

    We remain at your service.

    in reply to: 'Failed to load PDF document' #15574
    admin
    Keymaster

    Are you able to forward a copy of your PDF to support AT formidablepro2pdf DOT com for evaluation?

    We remain at your service.

    in reply to: Reg: Web form and PDF merge #15570
    admin
    Keymaster

    Yes, your request is exactly why our plugin was created.

    We can offer hands-on assistance through our fiverr.com gigs, or remain at your service for support questions.

    in reply to: HHAST Formpro has been accidentally de-activated #15560
    admin
    Keymaster

    We logged in and noticed that the Formidable Forms key was active but the signature plugin key was not, we have activated the signature plugin.

    We remain at your service.

    in reply to: Purchase Options #15559
    admin
    Keymaster

    We apologize for the delayed reply. You are able to mix and match sites/forms with all plans. For instance, the 1-Site | 10-Forms can be 6-Sites | 5-Forms or any other combination totaling 11. To mix & match the plan, send us a message with your desired mix/match ratio.

    We remain at your service.

    admin
    Keymaster

    We have replied to your email with a temporary password, let us know if it was received as we remain at your service.

    admin
    Keymaster

    Yes, a new subscription will allow you to continue to use the plugin with the same field map layouts.

    We remain at your service.

    in reply to: Failed to load PDF document #15556
    admin
    Keymaster

    Yes, the plugin is supported as evidenced by the prior response provided less than two hours after receiving the request.

    Sounds like the PDF is too large (over 5mb) or incompatible with PRO2PDF (LiveCycle form). Are you able to forward the PDF to our support email for further review?

    We remain at your service

    in reply to: PDF E-mail Attachment #15488
    admin
    Keymaster

    Our plugin will merge and attach PDFs to emails that are sent using Formidable’s email action which may be triggered by clicking Submit, Update and also upon “Import”.

    While we have not tested it, “Import” should work for your requirement by exporting your list, then deleting all entries from the form and then importing all entries back into the form. However, the standard WP email functionality is not suitable for reliably sending 800 emails at the same time, so you will likely need to install an SMTP plugin for sending emails from WP.

    Let us know if the import function does not work.

    Optionally, you could ‘Update’ each entry to send them one at a time.

    We remain at your service.

    in reply to: PDF #15487
    admin
    Keymaster

    Our plugin includes a shortcode that may be used to generate a PDF of the user’s entry, however, you must first create a fillable PDF form and map the PDF to Formidable with the plugin’s ‘field map layout’.

    We can offer hands-on assistance through our fiverr.com gigs, or remain at your service for support questions.

    in reply to: Printing with various software #15466
    admin
    Keymaster

    We have not experienced any issues with PDFs not working in other than Adobe programs, nor have any users reported any issues, so at this point we don’t have any suggestions.

    . What are the specific issues users are experiencing and with which program(s)?
    . Are users able to install Acrobat Reader to work-around the issue?

    We remain at your service.

Viewing 25 posts - 1,351 through 1,375 (of 2,488 total)