IMPORTANT UPDATE: Please DOWNLOAD and update the Formidable PRO2PDF to the Latest Version!

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Viewing 25 posts - 176 through 200 (of 2,484 total)
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  • in reply to: Storing PDF File with other Formidable Attachments #37306
    admin
    Keymaster

    E2Pdf has built-in functionality to save the PDF anywhere on your server. That plugin would be a better fit.

    The free version includes all functionality for one 1-page template so you can test (or use) it free.

    We remain at your service.

    in reply to: Storing PDF File with other Formidable Attachments #37304
    admin
    Keymaster

    I believe PRO2PDF will work for your use case, however, not using JSON and REST.

    PRO2PDF will merge Formidable Form data to a PDF and then email the PDF, and the uploaded files, as attachments to any number of recipients.

    Is that the use case you described? If not, please provide additional details regarding the use case requirements.

    Be sure to check out our newest PDF plugin called E2Pdf. The new plugin has tons more features, capabilities, and plugin compatibility.

    We remain at your service.

    in reply to: Requesting Refund #37270
    admin
    Keymaster

    Your refund has been processed, thank you for trying PRO2PDF.

    Try our newest plugin, E2Pdf. The plugin creates webforms from PDF form and visa versa. Let us know if you need any assistance.

    We remain at your service.

    in reply to: refund order #37170 #37182
    admin
    Keymaster

    Sure, done! Thank you for trying PRO2PDF… did you also try our newest PDF plugin, E2Pdf?

    E2Pdf is the most advanced plugin to create dynamic PDF for WordPress.

    We remain at your service.

    in reply to: Switch from PRO2PDF to E2PDF #37133
    admin
    Keymaster

    PRO2PDF offers an offline version and a different pricing structure for multi-site and unlimited versions. The top of the PRO2PDF website compares the two and suggests the newer version. However, based on your valuable feedback, we will make that more obvious before checkout.

    Your refund has been issued, let us know if we can help in any way, our support is world-class.

    We remain at your service.

    in reply to: Upgrade account #37118
    admin
    Keymaster

    Yes, your order history has been updated.

    Thank you for using PRO2PPDF!

    We remain at your service.

    in reply to: Upgrade account #37116
    admin
    Keymaster

    OMG! You have our sincere apologies, we recently made a change to the system that caused an error in your upgrade notification to us.

    We have corrected the issue and have extended your expiration for two years.

    Again, our apologies for the upgrade issue.

    We remain at your service.

    in reply to: Upgrade account #37112
    admin
    Keymaster

    The renewal amount is $15, please pay the remaining balance here to renew manually.

    We remain at your service.

    admin
    Keymaster

    We replied to your post here.

    We have extended the key for three more days to allow time to renew the activation key.

    We remain at your service.

    in reply to: Can’t keep this plugin working #37102
    admin
    Keymaster

    Sure, we are always willing to help!

    Use this form to provide login credentials, a link to the original field map layout, and details of the changes and we’ll provide detailed instructions to complete them and/or a price quote for us to make the changes for you. Let us know which you’d prefer.

    We remain at your service.

    in reply to: License #37064
    admin
    Keymaster

    When the license expires the plugin reverts to the “one template” free version (1-Form | 1-Site), except for our Intranet Version which requires PDFtk to be installed and used on your webserver to generate the PDF files.

    We remain at your service.

    in reply to: Upgrade account #37050
    admin
    Keymaster

    Your activation key expired yesterday and must be renewed here before upgrading. The link will allow you to renew with discounts for additional years. Or, you can pay the difference here to have us manually renew the account for one year.

    As a courtesy, the expiration date has been extended for three days to allow time to renew.

    We remain at your service.

    in reply to: I want to cancel my order #36999
    admin
    Keymaster

    Login to this site with your email address or reply with the order number to track and refund your order.

    We remain at your service.

    in reply to: Need premium support #36939
    admin
    Keymaster

    The plugin status may be seen from the My Account page on the plugin’s website and also from the ACTIVATED FORMS tab of the plugin on your WP installation.

    We are contacting your mail server directly to rectify the issue. We have never sent – and will never send – spam email messages. It’s possible there is a different account sharing the same IP address, nonetheless, we expect to resolve the issue with them very soon.

    Again, you have our sincere apologies for the renewal issue. Let us know if we can be of any assistance as we remain at your service.

    in reply to: Need premium support #36916
    admin
    Keymaster

    We have confirmed your server is blocking mail from our server.

    host mx1.emailsrvr.com [184.106.54.1]
    SMTP error from remote mail server after RCPT TO::
    554 5.7.1 ACL dns_rbl; Client host [67.20.55.90] blocked using sa-ip4tset.blagr.emailsrvr.com=127.22.0.2 Senderscore.

    We are investigating the issue and also sending credentials to you through Gmail.

    We remain at your service.

    in reply to: Need premium support #36915
    admin
    Keymaster

    You have our sincere apologies for the renewal issue! We have extended the activation key through the weekend to provide time to renew the account. 

    According to our records, the renewal emails were sent to the email address you referenced.  Please check the spam folder and we’ll check the email logs for any block or bounceback replies. 

    We have reset your password and tested the credentials here.
    Check your email (and spam) and reply if not received.

    We were able to access the account.  Select renewal from the menu on the left here and you’ll be able to renew the license with increasing discounts for multiple years.

    Again, you have our sincere apologies, it is our goal to be at your service, and never a hindrance.
    We remain at your service.

    in reply to: Reusing field map & removing old ones #36821
    admin
    Keymaster

    You cannot reassign the form with DUPLICATE, you must recreate the field map layout as explained in the 2nd reply above.

    You have our sincere apologies for the confusion, we remain at your service.

    in reply to: Reusing field map & removing old ones #36787
    admin
    Keymaster

    Regarding #2, after rereading your question, our reply must be updated to include How To Automatically Create Field Map Layouts. Our reply was to map a 2nd similar PDF to the same Formidable Form.

    The different (2nd) Formidable Form would need to be mapped to the PDF, not sure how we would automate something like that. However, we have automated creating Field Map Layouts which significantly reduces the time and required effort.

    Follow these steps to automatically generate the field map layout…

      Use copy/paste to rename the PDF fields to match the Formidable field names (or key) EXACTLY.
      Select the “Enable automated layout creation for new field maps” on the plugin’s SETTINGS tab.
      When a new field map layout is created the plugin will automatically map the fields, except ADDRESS, CHECKBOX (Radio Buttons if not setup correctly), and REPEATABLE fields, which must be mapped manually.

    We remain at your service.

    in reply to: Reusing field map & removing old ones #36785
    admin
    Keymaster

    1. Select the Field Map Layout you want to delete, scroll to the bottom of the field map layout and click the DELETE button.
    2. Select the Field Map Layout you want to duplicate, scroll to the bottom of the field map layout and click the DUPLICATE button.

    Let us know if we did not answer your questions or you need further assistance as we remain at your service.

    We remain at your service.

    in reply to: Renewal made for 2 Years, but invoice was missing #36715
    admin
    Keymaster

    An email with the invoice attached has been sent to the two addresses on file, info@ and thomas@.

    We remain at your service.

    in reply to: PDF stopped attaching #36713
    admin
    Keymaster

    Let’s troubleshoot the field map layout.

    Confirm that the submission emails are received, and there is no .txt file attached?
    Also, provide the following screenshots;
    1. DASHBOARD → FORMIDABLE PRO2PDF → EXPORT → select Form & Field Map → SCREENSHOT all settings and the first field mapping.

    2. DASHBOARD → FORMIDABLE → select form settings → ACTIONS & NOTIFICATIONS → SCREENSHOT entire page

    Or, complete this form to have us log in and take a look.

    We remain at your service.

    in reply to: QR Code in PDF file #36629
    admin
    Keymaster

    PRO2PDF does not create QR codes, however, you may upload a QR code as an image.

    Our new plugin, E2Pdf, does create QR codes.

    We remain at your service.

    in reply to: Problems with license #36576
    admin
    Keymaster

    The license expired on June 8th. You can renew the activation key by logging in to the account here with the email address ****@ausbilderschein24.de which allows for multi-year discounts or purchase a new license for one year.

    If purchasing a new license, simply replace the license key on the plugin’s “Activated Forms” tab.

    We remain at your service.

    admin
    Keymaster

    Sometimes this error can be a generic error and not have anything to do with the activation code.

    It’s likely an error with the Field Map Layout attempting to merge something that is incompatible with the plugin.

    Reply using this form and attach a screenshot of the complete Field Map Layout (Export tab with the Formidable Form, Dataset, and Field Map Layout selected) so we may review the issue.

    Or use this form to provide login credentials so that we may test the installation ourselves.

    If you want to reply here on the forum, please reply to your original support thread here.

    We remain at your service.

    in reply to: i cant activate the plugin #36475
    admin
    Keymaster

    CORRECTION: The only account we find under the email address expired in 2020. Please provide the order ID for the 30-day trial version.

    We remain at your service.

Viewing 25 posts - 176 through 200 (of 2,484 total)