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Viewing 25 posts - 2,176 through 2,200 (of 2,487 total)
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  • in reply to: File name is saved with quote #5900
    admin
    Keymaster

    If the above does not work, try adding the filename= parameter, like this…
    [formidable-download form=”hclafv” dataset=[id] layout=”1004″ filename=”Form4473-1″ download=”auto”]

    in reply to: File name is saved with quote #5899
    admin
    Keymaster

    Your shortcode is missing the layout=[id] parameter. Replace your shortcode with this and let us know if the issue is resolved.
    [formidable-download form=”hclafv” dataset=[id] layout=”1004″download=”auto”]

    in reply to: File name is saved with quote #5897
    admin
    Keymaster

    The requested format is already provided as the expected filename result;
    . If you are using the filename= shortcode parameter, please copy/paste your shortcode here for further assistance.
    -or-
    . If you are using the default filename function located in the Field Map Layout, please provide a screen shot of the field map layout with the Form and Layout selected for further assistance.

    in reply to: How do I edit a Field Map? #5893
    admin
    Keymaster

    Oh! The dataset name radio button! Yes that is explained here in the setup video, however, we will find a way to make it more noticeable in the error message.

    Thank you for your support request. We remain at your service.

    in reply to: How do I edit a Field Map? #5890
    admin
    Keymaster

    We are happy to make any suggested changes, please elaborate on the radio button you had to select. What was the problem?

    in reply to: How do I edit a Field Map? #5886
    admin
    Keymaster

    You must submit data to the Formidable Form at least once before you can setup the field map layout.

    Once data has been submitted, you’ll need to pick the Form and Layout, (the most recent dataset will populate the dataset dropdown), then you’ll be able to create (and test) the merge with your field map layout.

    Let us know if all works as expected as we remain at your service.

    in reply to: Text Field shows as number #5884
    admin
    Keymaster

    Great, glad you found it! Thanks for letting us know.

    in reply to: Installation Problem #5881
    admin
    Keymaster

    Thank you. This request has been sent to our senior developer for further review. Your request is the next support ticket to be worked on, please allow the developer 24-48 hrs to research and diagnose the issue, and then consider and design or suggest a solution.

    in reply to: Text Field shows as number #5879
    admin
    Keymaster

    Our apologies, the free version does not offer formatting, so that is not the issue. We’re unable to determine the issue from the mapping image.

    Complete this form to have us login and take a quick look…

    Are you using LiveCycle, Acrobat, PDFEscape.com, or other to create the PDF form?
    NOTE: This plugin is NOT compatible with LiveCycle forms.

    If not LiveCycle, then…

    This is not an issue we have heard of before, try this;
    . Create another Formidable form with just one field
    . Create another PDF form with just one field
    . Create another field map layout and map the above fields
    Then,
    . Let us know if it works.
    . If it does not work, email the one field PDF Form to support AT formidablepro2pdf DOT com

    in reply to: Installation Problem #5877
    admin
    Keymaster

    Yes, complete this form and we’ll take a look at what is causing the issue. Sounds like we may also need FTP access, please include credentials in the “Describe Issue or Paste Link to Forum Post” field of the form.

    in reply to: "Switch Form" Menu: Auto size #5868
    admin
    Keymaster

    Hi Barb,

    The switch form menu is a Formidable Forms dropdown, not our third-party add-on plugin. We are using auto-size for all of our form drop-down lists.

    Let us know if it is our plugin you are finding the issue, as we remain at your service.

    in reply to: "Switch Form" Menu: Auto size #5867
    admin
    Keymaster

    Hi Barb,

    The switch form menu is a Formidable Forms dropdown, not our third-party add-on plugin. We are using auto-size for all of our form drop-down lists.

    Let us know if it is our plugin you are finding the issue, as we remain at your service.

    in reply to: Text Field shows as number #5866
    admin
    Keymaster

    Double check the “Format” dropdown for the mapped fields in the Field Map Layout, should be set to “No Formatting”, if it is… then to further assist please provide a screenshot of the Field Map Layout screen with the Form, Dataset and Layout selected and to include the mapped fields. If we don’t see the issue there, we may need to look at the PDF form and possibly the Formidable Form.

    Or complete this form to have us login and take a quick look…

    in reply to: Formable upgrade #5861
    admin
    Keymaster

    Contact support AT formidablepro2pdf DOT com for consideration.

    admin
    Keymaster

    Oops! If emailing, we’ll also need a screenshot of the “Activate Forms” tab.

    admin
    Keymaster

    If you are able to provide temporary admin access to your WP installation, complete this form and we’ll check it out quickly.

    If not able to provide access, please email a screenshot of the entire plugin screen with the Form, Dataset and Layout selected, as well as, a copy of the shortcode you are using to support AT formidablepro2pdf DOT com for further review.

    in reply to: Pro – 2 forms, 1 site #5785
    admin
    Keymaster

    Yes, but you’ll activate / deactivate from the WP plugin screen and Formidable’s Global Settings page.

    We remain at your (quick) service! 😉

    in reply to: Pro – 2 forms, 1 site #5783
    admin
    Keymaster

    Use the Activated Forms tab to activate/deactivate each site with the purchased licence key to change site.

    in reply to: Removal of Unfilled pages? #5782
    admin
    Keymaster

    We understand your need to change the PDF page output based on the form’s submit data, we too had the same need.

    While the plugin will not change the structure of the PDF, and there are no intentions to add any PDF structure changing ability to the plugin, you can make the LayoutID variable and dynamic based on the form’s data, which allows you to have multiple Field Map Layouts from one Formidable Form to many PDF forms.

    For your particular scenario we would:
    . Create a master PDF Form (Form-with-images.pdf) which includes all possible fields.
    . Map the master PDF to the Formidable Form (Form with images).
    . Edit the master PDF Form to remove image page(s) and SaveAs Form-without-images.pdf
    . Create a Duplicate of the “Form-with-images” field map layout by selecting the layout, then click Duplicate at the bottom of the map.
    . Upload the new “Form-without-images.pdf” to the Field Map Designer and save it to the new layout.
    . Delete the unneeded fields from the new layout.

    Now, you’ll need to make the LayoutID dynamic…
    Use the Formidable Shortcode Conditionals such as IF STATEMENTS directly in your shortcode, or to decide which shortcode to use or not to use…

    Please let us know if you need more help with this issue as we remain at your service.

    Here are a couple of forum discussions about ways of making the shortcode dynamic…
    http://www.formidablepro2pdf.com/support/subject/2-questions-images-hiding-fields/
    http://www.formidablepro2pdf.com/support/subject/the-use-of-more-than-one-pdf-in-one-form-problems-with-the-download-link/

    in reply to: Repeatable fields #5768
    admin
    Keymaster

    Thank you for using the plugin. The plugin does work with repeatable sections, and will only merge what the user inputs. Please provide more information regarding your question, “Is it possible to only show the sections added by the user on the frontend form, so the pdf only shows the added sections?”

    Have you created the PDF form? If so, please email the form or screenshots to support AT formidablepro2pdf DOT com with more details about what you need and/or don’t need merged.

    We remain at your service.

    in reply to: Field keys #5753
    admin
    Keymaster

    Thank you for using the plugin. Even thought the Field ID still shows, the plugin is actually using the keys once you select the “Use field keys instead of field IDs” option.

    We will look at providing a batch export for the next release based on your request.

    We remain at your service.

    in reply to: How to check the expired date #5747
    admin
    Keymaster

    The free version does not expire! The $2.00 trial version expires after 30 days. If you have the trial version, email the registration key to support AT formidablepro2pdf DOT com and we will reply with the expiration date.

    If you are using the free version, and you have all the features you need, then you are all set – for free – forever!

    in reply to: How to delete unneeded filed maps from dropdown #5716
    admin
    Keymaster

    Select the undesired layout, then click the “Delete entire field map” button at the bottom of the field map. Then confirm the delete action.

    Thank you for using the plugin.

    We remain at your service.

    in reply to: Completely confused about purpose of your plugin. #5705
    admin
    Keymaster

    Thank you for using the plugin!

    If you really do like the plugin, or support, or both, we would be grateful and honored if you would provide a review on the plugin’s wordpress.org page and/or on the plugin’s site.

    It’s really sad… we only have 8 on WordPress.org, where they count the most…

    in reply to: Completely confused about purpose of your plugin. #5702
    admin
    Keymaster

    Hi, thank you for your patients and for submitting this issue on the support forum, as this is an issue we have not seen before…

    The font type you used “Kozuka Mincho Pr6N R” is not happy with being used in a PDF form, I’ve changed the font to many other types and all works as expected… (other issues with this font are found on Adobe’s site…)

    SOLUTION: Change the PDF form field fonts to nearly anything else…

    When updating the PDF form simply edit the PDF on your computer and upload the PDF using the Field Map Layout screen, the plugin overwrites any PDF with the same name and there is no need to remap the fields*.

    *Even if you change the PDF name, there is no need to remap the fields, simply select the Form and Field Map Layout from the top dropdowns and change the PDF Form dropdown to the newly named form. The plugin will recognize the field names and map to the new PDF filename.

    We remain at your service.

Viewing 25 posts - 2,176 through 2,200 (of 2,487 total)