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Viewing 3 posts - 1 through 3 (of 3 total)
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  • July 3, 2018 at 12:28 am in reply to: This activation code is not valid error #19233
    Jenna
    Participant

    Hi,
    Good news! I deactivated and reactivated the license key and form – and it is now coming through as a PDF correctly!

    1. How do we go about extending our license correctly?
    2. Will this happen again next year when the license runs out? I’m not sure why this error has occurred.

    July 3, 2018 at 12:21 am in reply to: This activation code is not valid error #19232
    Jenna
    Participant

    Hi,

    I’ve logged into my FormidablePro2PDF account and clicked the link to ‘Click here to deactivate this key.’ and it doesn’t do anything, just reloads the page.

    Maybe the license needs to be extended (currently it says ‘It is valid until 07/06/2018 ‘) then deactivate and reactivate?

    June 19, 2018 at 5:16 am in reply to: This activation code is not valid error #19110
    Jenna
    Participant

    Hi,

    Thank you – I’ve just retested the form and received the same error with the following: 

    There was an error generating the PDF file.
This activation code is not valid.

    In Formidable I can see my entry in the ‘Entries’ tab.

    Can you take a further look at this please?

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Viewing 3 posts - 1 through 3 (of 3 total)