I will get back to you about the site access very shortly. Thank you for your reply, I saw that it worked.

My issue is very strange, because when I don’t select signature, the correct data populates the field – just not formatted correctly.

a:1:{s:6:"output";s:2871:"[{"lx":41,"ly":59,"mx":41,"my":58},{"lx":41,"ly":62,"mx

Thank you for your response, unfortunately I am unable to attach the json file as the file upload field on the support form only allows pdf files. I successfully exported the configuration though