IMPORTANT UPDATE: Please DOWNLOAD and update the Formidable PRO2PDF to the Latest Version!

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 14, 2018 at 8:41 pm in reply to: not able to login to website to create ticket for premium suppot #18212
    Kalpana
    Participant

    Hi Admin,

    Please see our response and information below:

    . Were any changes to the web form or PDF made that may have caused the issue? [The only changed recently is that we mapped some repeatable fields. Only first row of PDF is mapped: https://www.screencast.com/t/BIT78pbo%5D
    . Are you able to EXPORT PDFs from the plugin’s EXPORT tab? [No, We are getting same error: https://www.screencast.com/t/GUUGUI7UoFdY%5D
    – If no, is the PDF form listed in the “Select PDF file to work with:” dropdown field on the field map layout? [Yes, https://www.screencast.com/t/twqwvC8wDV%5D
    – If yes, sounds like the PRO2PDF shortcode is not correctly configured. [Here is the form shortcode user [formidable id="112"] ]

    How can we share with you website details and PDF file without visible to others ?

    Thank You,
    Kalpana

    July 31, 2017 at 8:53 am in reply to: License Issue #16159
    Kalpana
    Participant

    Is there any update on this issue?

    July 29, 2017 at 11:46 am in reply to: License Issue #16118
    Kalpana
    Participant

    OK. Thanks.

    I see all your emails from yesterday ended up in my spam folder. I see them now.

    I also see the temporary workaround. Please keep me posted on the final solution, once the developer is able to resolve it.

    Thanks for your help.

    July 28, 2017 at 6:43 pm in reply to: License Issue #16107
    Kalpana
    Participant

    Appreciate timely response on this please. Thanks.

    July 28, 2017 at 3:13 pm in reply to: License Issue #16104
    Kalpana
    Participant

    The form was working fine until couple of days ago, when this issue showed up.

    There is one form linked to the form layout.

    I am sending the form with access to the website. I need this resolved please.

    When you go to Plugins->FormidableForm2pdf->Settings->Active Forms; you will see two entried for the website. One is active and one is inactive. I believe inactive entry is causing the issue.

    July 28, 2017 at 2:23 pm in reply to: License Issue #16100
    Kalpana
    Participant

    Hi, this is urgent issue. Please respond as soon as possible.

    July 28, 2017 at 2:00 pm in reply to: License Issue #16098
    Kalpana
    Participant

    When I submit in other categories, my ticket does not show up in the list. I have tried in Ask a Quesion & in Bugs and problems. No error.

    I have two orders; once license is used for live site & second one used for staging site where we develop new forms.

    Issue is with the license associated with order #12600. The license is active on the site, but still I get the error license not activated for this website.

    July 28, 2017 at 1:22 pm in reply to: License Issue #16093
    Kalpana
    Participant

    I have opened the issue in Pre-sale, since there is no other way to submit ticket. Please note I already have valid license.

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Viewing 8 posts - 1 through 8 (of 8 total)