Hi Admin, I had tried removing the suspect field map yesterday, but then the datasets for the correct field map all went “empty” and it forced me to restore the database to correct the issue. Fortunately I had backed up the database right before I removed the field map.

I did not try to remove the other field maps as well in case I need to export older form entries for our client.

Please advise.

Hi Admin, I did as you suggested to change the dataset names and it worked perfectly.

However, now a problem has come up with the PDF that is attached to the message. They won’t open in Acrobat or Mac Preview. Acrobat returns this error message:

Adobe Acrobat could not open ‘Hound and Purr Release Form 2023.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).

Could you look into what is causing this issue? Before changing the dataset name the attached PDF was opening without issues.

Hi Support Team, in response to this request sent by email:

“Sending any email from houndandpurr.com is not working. We can return WP to its default email service; however, that will require the reentry of the gmail credentials to start using the SMTP plugin again.

Please test PRO2PDF attachments with WP’s default email client to determine if the issue is with PRO2PDF or the SMTP plugin.

We remain at your service.”

This is our feedback:

While the SMTP works using the default PHPMail function, we would rather use the SMTP relay using the Google Workspace email contact@houndandpurr.com.

The problem was the the client changed the email account’s password without our knowledge, so Easy WP SMTP could not authenticate.

I have secured the latest password, entered it into the plugin settings and tested it.

It is now working again. Apologies for any inconvenience this may have caused as you try to debug the issue with the missing PDF attachments.

Note: We tried to reply by email and received this error message:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@formidablepro2pdf.com
LMTP error after RCPT TO:<support@formidablepro2pdf.com>:
552 5.2.2 <support@formidablepro2pdf.com> Mailbox is full / Blocks limit exceeded / Inode limit exceeded
Reporting-MTA: dns; srv.oldmedi.com

Action: failed
Final-Recipient: rfc822;support@formidablepro2pdf.com
Status: 5.0.0

Hi Admin, I could not figure out how to make the shortcode dynamic so that it uses the dataset from the form being sent. Please advise.

Thank you for your prompt response. I have sent you login credentials along with a screenshot of the setup that we need to have fixed.

Please copy albertoz@cm2media.ca with your responses to this ticket.

Thanks in advance for your help with this.